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</header> <main role="main" class="main-container" id="page-content"> <section class="small-12"> <a id="main-content"></a> <div> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-p1ps2019-content" class="block block-system block-system-main-block clearfix"> <div id="breadcrumbs"> <div class="block block-system block-system-breadcrumb-block clearfix"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12"> <nav aria-labelledby="system-breadcrumb"> <span id="system-breadcrumb" class="visually-hidden">Fil d'Ariane</span> <ul class="breadcrumbs"> <li> <a href="/">Accueil</a> </li> <li> Aide informatique & numérique </li> </ul> </nav> </div> </div> </div> </div> </div> <article data-history-node-id="8709" id="page-8709" class="second-level-page"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12"> <h1 class="title field-sep"> Aide informatique & numérique</h1> </div> </div> </div> <div> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class="cell small-12 large-12"> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p class="text-align-right"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9a29eeb5-73ec-4334-b7de-9584a881b9bf" href="/en/it-digital-help"><span class="HwtZe" jsaction="mouseup:Sxi9L,BR6jm; mousedown:qjlr0e" jsname="jqKxS" lang="en"><span class="jCAhz ChMk0b" jsaction="agoMJf:PFBcW;MZfLnc:P7O7bd;nt4Alf:pvnm0e,pfE8Hb,PFBcW;B01qod:dJXsye;H1e5u:iXtTIf;lYIUJf:hij5Wb;bmeZHc:iURhpf;Oxj3Xe:qAKMYb,yaf12d" jscontroller="Gn4SMb" jsname="txFAF"><span class="ryNqvb" jsaction="click:E6Tfl,GFf3ac,tMZCfe; contextmenu:Nqw7Te,QP7LD; mouseout:Nqw7Te; mouseover:E6Tfl,c2aHje" jsname="W297wb">See this page in English version</span></span></span></a></p> <p><b>Conseil :</b> avant toute demande ou en cas d'interrogation, nous vous invitons à <strong>consulter le guide d'aide</strong> qui correspond à votre situation. </p> <ul> <li>Lien pour le <a download="Guide dédié aux étudiants" href="https://ent.univ-paris1.fr/gun">guide dédié aux étudiants</a> [PDF 4,3 Mo]</li> <li>Lien pour le <a download="Guide dédié aux personnels" href="https://ent.univ-paris1.fr/gun-pers" target="_self">guide dédié aux personnels</a> [PDF - 5,2 Mo] (enseignants et administratifs)</li> </ul> <p><a id="wifi" name="wifi"></a></p> </div> </div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--bp-accordion"> <div class="paragraph__column"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 accordion-wrapper"> <h2 class="titre page-title-sep"> Quel est votre besoin ? </h2> <ul class="accordion" data-accordion data-allow-all-closed="true"> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>Comment se connecter à l'ENT ou à l'intranet ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p>Si vous avez un compte Paris 1 et que vous avez activé celui-ci (voir le paragraphe ci-dessous "<span class="summary-content">Comment accéder aux applications authentifiées de l'université ?") vous pouvez accéder à l'<abbr title="Espace numérique de travail">ENT</abbr> via le bouton dédié qui se trouve en haut à droite de toutes les pages du site web de l'université. Une fois dans l'ENT vous aurez accès aux outils et logiciels dédiés ainsi qu'à l'intranet.</span></p> <p><span class="summary-content">Si vous n'avez pas de compte, cela ne sera pas possible. Pour obtenir un compte vous devez être inscrit à l'université : en tant qu'étudiant (suite à votre inscription administrative), en tant que personnel (par la DRH) ou en tant que visiteur (demande initiée par la direction qui souhaite vous ouvrir l'accès).</span></p> <p>Toutes les applications de l'université (gérées par la <abbr title="Direction du système d'information et des usages numériques">DSIUN</abbr>) qui nécessitent une authentification – ENT, intranet, etc. – utilisent le protocole <a href="https://fr.wikipedia.org/wiki/Central_Authentication_Service" title="Accès à la page Wikipédia">CAS</a> et un compte Paris 1.</p> <p>Au moment de votre inscription à l'université, votre compte Paris 1 est créé et une fois que <a href="https://activation.univ-paris1.fr">vous l'avez activé</a>, vous pouvez vous authentifier avec votre login (identifiant) et le mot de passe (que vous aurez choisi lors de l'activation).</p> </div> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>Comment modifier mon mot de passe ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p>Si vous avez oublié votre mot de passe ou si pour des raisons de sécurité vous souhaitez tout simplement le modifier, nous vous invitons à aller sur <a href="https://activation.univ-paris1.fr" rel="noopener" target="_blank" title="Ouvre la page dans une nouvelle fenêtre">https://activation.univ-paris1.fr</a> et de cliquer sur le bouton "Mot de passe oublié (réinitialisation)".</p> </div> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>Comment utiliser le wifi de l'université ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p>Si vous avez un compte Paris 1, activez le wifi de votre appareil puis sélectionnez "eduroam".</p><p>À la première utilisation, téléchargez et installez la version d'eduroam correspondant à votre matériel :</p><ul><li><a href="https://www.geteduroam.org/">Windows</a></li><li><a href="https://cat.eduroam.org/">MacOs</a></li><li><a href="https://www.geteduroam.org/">Android (mobile)</a></li><li><a href="https://www.geteduroam.org/">iOS (iPhone & iPad)</a></li><li><a href="https://cat.eduroam.org/">Linux</a> (version Cateduroam) ou Version <a href="https://github.com/geteduroam/linux-app">Geteduroam sur GitHub</a></li><li><a href="https://github.com/geteduroam/windows-app/">Windows ARM</a> sur GitHub</li></ul><p>Pour plus de détails sur la mise en place d'eduroam, vous pouvez consulter les tutoriels suivants, pour <a href="https://ecm.univ-paris1.fr/nuxeo/site/esupversions/0a10b492-e65e-4570-859d-1ce7c14ea709" title="Wifi eduroam pour windows">Windows</a> (PDF - 621ko), <a href="https://ecm.univ-paris1.fr/nuxeo/site/esupversions/04a7b8e1-85ab-4ed2-a7a3-f0d599cb5556" title="Wifi eduroam MacOs">macOS</a> (PDF - 706ko), <a href="https://ecm.univ-paris1.fr/nuxeo/site/esupversions/3636c914-5183-45ab-8299-0c495285d0d7" title="Wifi eduroam Android">Android</a> (PDF - 413ko) et <a href="https://ecm.univ-paris1.fr/nuxeo/site/esupversions/9ed80579-61e8-4b4a-843c-2c5f9caed622" title="Wifi eduroam iOS">iOS</a> (PDF - 424ko).</p><p>Si vous n'avez pas besoin de chiffrement avancé, un autre réseau wifi nommé "universite-paris1" est disponible sur certains sites de l'université. Contrairement à eduroam, vous devrez re-saisir vos identifiants et mot de passe à chaque connexion.</p><p>Si vous n'avez pas de compte Paris 1 et que vous assistez à un colloque ou une conférence, demandez à l'organisateur de la manifestation s'il a fait la demande d'un accès Wi-Fi pour cet événement auprès de la <abbr title="Direction du système d'information et des usages numériques">DSIUN</abbr>. Si tel est le cas, il pourra vous fournir un identifiant et un mot de passe qui fonctionnera le temps du colloque.</p></div> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>À qui m'adresser pour une question d'ordre informatique ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><h2>Si vous êtes étudiant</h2> <h3 class="ametys-richtext-title-2">Assistance téléphonique à l'attention des étudiants</h3> <p><a href="tel:0171251137"><strong>Tél. : 01 71 25 11 37</strong></a><br> (Si vous avez un problème avec l'application eCandidat, primo, reins, ipweb, une question sur les inscriptions, etc.)</p> <h2>Sinon vous pouvez contacter l'assistance de la <abbr title="Direction du système d'information et des usages numériques">DSIUN</abbr></h2> <p><strong>Par courriel :</strong> <a href="mailto:assistance-dsiun@univ-paris1.fr" title="E-mail assistance-dsiun@univ-paris1.fr">assistance-dsiun@univ-paris1.fr</a></p> <ol> <li>Écrire prioritairement depuis son adresse <a href="mailto:prénom.nom@univ-paris1.fr">prénom.nom@univ-paris1.fr</a></li> <li>Préciser dans l’objet le type de problème et en faire une description précise dans son courriel</li> <li>Vous recevrez un numéro de ticket et un suivi par courriel</li> <li>Vous verrez aussi apparaître votre demande et son suivi dans l’onglet « Assistance » de l’ENT</li> </ol> <p><strong>Depuis L’ENT :</strong> la <abbr title="Direction du système d'information et des usages numériques">DSIUN</abbr> a mis en place un outil qui permet de signaler à l’assistance une demande ou un problème informatique : <abbr title="Gestionnaire Libre de Parc Informatique">GLPI</abbr>. Cet outil est directement accessible depuis votre Environnement numérique de travail (ENT) à partir de l’onglet « Assistance ». Afin de faciliter vos démarches, ce ticket est en partie pré-rempli.</p> <p><u>Comment ça marche ?</u></p> <ol> <li>Depuis l’ENT, cliquer sur l’onglet « Assistance »</li> <li>Compléter le ticket de demande : sélectionner dans les menus déroulant l’urgence, le type et la catégorie</li> <li>Décrire précisément la nature du problème et le nombre de personnes impactées</li> <li>Joindre un document ou une copie d’écran si nécessaire</li> <li>Vous pouvez également choisir ou non de recevoir le suivi par courriel</li> <li>N’hésitez pas à consulter et à compléter votre ticket qui se trouve dans le « Tableau de bord » , grâce au numéro qui lui a été attribué</li> </ol> <p> </p> </div> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>Comment enseigner avec le numérique à l'université ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p>Nous vous invitons à consulter le site dédié à cette thématique : <a href="https://numerique.pantheonsorbonne.fr">https://numerique.pantheonsorbonne.fr</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>Qui contacter pour exercer mes droits vis à vis de mes données personnelles ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p>Si vous rencontrez une difficulté pour exercer vos droits vis à vis de vos données personnelles, vous pouvez contacter <a href="mailto:dpo@univ-paris1.fr">dpo@univ-paris1.fr</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </li> <li class="accordion-item semi-field-sep" data-accordion-item> <a href="#" class="accordion-title"> <span>Qui contacter pour signaler une problématique de sécurité informatique ?</span> </a> <div class="accordion-content txt" data-tab-content> <div class="paragraph paragraph--type--bp-simple"> <div class="grid-container"> <div class="paragraph__column grid-x grid-margin-x"> <div class=""> <div class="box-content"> <div class="txt medium column-number-1"> <div class="field field--name-bp-text field--type-text-long field--label-hidden field--item"><p>Si vous détectez un problème de sécurité informatique concernant l'université (pages internet piratées, vulnérabilités sur un site, compte universitaire compromis, etc.), merci de vous adresser à <a href="mailto:rssi@univ-paris1.fr">rssi@univ-paris1.fr</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </article> </div> </div> </section> </main> <footer class="footer " role="contentinfo"> <div class="footer-wrapper grid-container"> <div class="grid-x grid-margin-x align-justify"> <div class="cell small-10 medium-3"> <div class="logo-footer"> <?xml version="1.0" encoding="UTF-8"?> <svg class="logo-p1" data-name="Calque 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 2737.65 1244.23"> <defs> <style> .cls-1 { fill: #ed9b27; } .cls-1, .cls-2 { stroke-width: 0px; } .cls-2 { fill: #00386e; } </style> </defs> <g> <path class="cls-1" 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