BBC Sounds help and FAQs

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about="/bbc-sounds-help-and-faqs" typeof="schema:WebPage"> <div> <div class="gel-layout"> <div class="gel-layout__item gel-2/3@l"> <div property="schema:text"><p>Get the best out of BBC Sounds and fix issues with our really helpful support site.</p></div> </div> </div> </div> </article> </div> <div class="views-exposed-form sounds-search" data-drupal-selector="views-exposed-form-faq-search-page-2" id="block-exposedformfaq-searchpage-2-2"> <div class="se-app-wrapper" id="se-app-wrapper" role="search"> <div class="se-searchbox-app" id="se-searchbox-app"> <label class="se-g-layout__item se-searchbox-title visually-hidden" for="edit-search">search</label> <div class="se-g-layout__item gel-1/1 se-searchbox"> <div class="se-searchbox__input"> <form action="/web/20220116112338/https://bbc.co.uk/sounds/help/sounds-help/search" method="get" id="views-exposed-form-faq-search-page-2" accept-charset="UTF-8"> <div role="search"> <div class="js-form-item form-item 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class="gel-double-pica">Known issues</h2> </div> <div class="gel-layout__item gel-1/2@m"> <a href="/web/20220116112338/https://bbc.co.uk/sounds/help/known-issues" class="gel-body-copy all-known-link">See all known issues (8)</a> </div> </div> <div class="gel-layout gel-layout--equal"> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> Smart speaker | </span> <span class="gel-brevier known-issue-status update">Update</span> </p> <h3 class="gel-pica-bold"><a href="/web/20220116112338/https://bbc.co.uk/sounds/help/issues/smart-speaker/alexa-cutting-out">Why do BBC Sounds streams stop or cut out when listening on my Alexa device?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">BBC Sounds playback on Alexa stops or cuts out</p> </div> </div> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> BBC Sounds | </span> <span class="gel-brevier known-issue-status update">Update</span> </p> <h3 class="gel-pica-bold"><a href="/web/20220116112338/https://bbc.co.uk/sounds/help/issues/bbc-sounds/podcasts-page-change">Why has the BBC Podcasts page changed?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">BBC Podcast page closed in favour of BBC Sounds Podcast page</p> </div> </div> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> BBC Sounds | </span> <span class="gel-brevier known-issue-status update">Update</span> </p> <h3 class="gel-pica-bold"><a href="/web/20220116112338/https://bbc.co.uk/sounds/help/issues/bbc-sounds/my-sounds-latest">Why are recent episodes not appearing in Latest within My Sounds?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">Recently repeated episodes of subscriptions not appearing in Latest in My Sounds</p> </div> </div> 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