CINXE.COM

<!doctype html><html> <head> <meta name="dcterms.audience" content="global" /> <meta name="format-detection" content="telephone=no" /> <meta name="google" content="nositelinkssearchbox" /> <meta name="dcterms.rightsHolder" content="1996 - 2024 AbeBooks, Inc." /> <link rel="icon" href="https://www.abebooks.fr/favicon.ico" type="image/x-icon"> <meta name="viewport" content="initial-scale=1.0, maximum-scale=1.0, user-scalable=0, width=device-width" /> <script data-test-id="global-init-data"> window["abebooks"] = window["abebooks"] || {}; window["abeDomain"] = "https://www.abebooks.fr"; window["abeCDN"] = "//assets.prod.abebookscdn.com"; window["abeLang"] = { locale:"fr",lang:"fr" }; window["basketAction"] = "d"; window["basketCount"] = ""; window["timerPix"] = { layout:"r", isMobile:"na", template: "inkcuff" }; </script> <script data-test-id="csa-init-data"> var csaData = { "site": { "Application": "PROD:abebooks.fr", "Events.Namespace": "csa_other", "ObfuscatedMarketplaceId": "AKPN7Z42809CO", "Events.SushiEndpoint": "https://unagi.amazon.com/1/events/com.amazon.csm.csa.prod", "CacheDetection.RequestID": null, "CacheDetection.Callback": null, "LCP.elementDedup": 1, "lob": "22" }, "page": { "pageType": "inkcuff", "subPageType": null, "pageTypeId": null }, "request": { "requestId": "", "sessionId": "" } } </script> <script defer data-test-id="script-utils" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/combined/global-utils-bed38b8df2.js"></script> <script defer data-test-id="script-csa" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/combined/csa-e1eb0c2351.js"></script> <script defer data-test-id="script-base" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/combined/global-base-89f5a62c44.js"></script> <script defer data-test-id="script-toggle" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/sitenavtoggle-451a235902.js"></script> <script defer data-test-id="script-ie" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/vendor/ie-polyfill.bundle-8ea21bfcae.js"></script> <script defer data-test-id="script-react" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/vendor/react16.bundle-2afa8456c8.js"></script> <script defer data-test-id="script-suggest" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/components/autosuggest-0dc1acc7a8.js"></script> <script defer data-test-id="script-consent" src="//assets.prod.abebookscdn.com/cdn/fr/scripts/components/cookieconsent-441b2c3858.js"></script> <link data-test-id="global-css-import" rel="stylesheet" href="//assets.prod.abebookscdn.com/cdn/fr/docs/CSS/global/base-dfc91bfb7f.css" type="text/css" media="all"> <style> html.a-ember > body { font-family: "Amazon Ember", "Helvetica Neue", Helvetica, Arial, sans-serif !important } #a-page #page-container > .a-row { background: #fff } #a-page #main-1 { padding-left: 10px } #a-page #main-1 > .a-row { max-width: 1240px; margin: 0 auto } #a-page #main-1 > .a-row > .a-span8 { width: inherit !important; margin: 24px 0 36px !important } #a-page .contact-us-phone-number-input td.input-prefix-field-wrapper, #a-page .contact-us-phone-number-input td.input-prefix-label { display: block; margin: 10px 0; padding: 0 } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb::after { display: none } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb { padding-left: 10px; position: relative } #a-page .a-size-base.a-link-emphasis.contact-us-breadcrumb::before { content: ""; border: solid; padding: 1.75px; border-width: 1px 1px 0 0; position: absolute; top: 50%; left: 3px; transform: translateY(-50%) rotate(225deg) } #a-page #contact-us-email-address { width: 100% } #a-page #contact-us-main-content { padding-left: 0 !important } #a-page #main-1 > .a-row > .a-column { min-height: 0 } #a-page #accordion-wrapper-0, #a-page #group-header-0, #a-page .contact-us-topic-problem-header { padding-left: 0 !important } #a-page .a-span8 { width: inherit !important } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner { padding-left: 0 !important } #a-page #contact-us-faqs-divider > .a-divider-inner::after { margin: 22px 0 -36px !important } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-col-right { float: none !important; width: auto !important; overflow: hidden } #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-col-left { margin-left: 0 !important; word-wrap: break-word } #a-page .alert-warning { border: 3px solid #fead77; box-shadow: 0 0 0 2px #ff8f00 } #a-page .alert { background-color: #fafafa; border-radius: 4px; font-size: 13px; padding: 15px 25px 15px 50px; position: relative; margin: 24px 10px 0 } #a-page .alert-warning > [role=img] { background-image: url(//assets.prod.abebookscdn.com/cdn/shared/images/common/alerts/alert-warning.svg) } #a-page .alert > [role=img] { background-repeat: no-repeat; background-position: center center; width: 25px; height: 25px; position: absolute; left: 15px; top: 12px } @media (max-width: 665px) { #a-page .a-fixed-left-grid > .a-fixed-left-grid-inner > .a-fixed-left-grid-col.a-col-left { float: none !important; width: inherit !important } #a-page #accordion-wrapper-0, #a-page #contact-us-topics-0 { margin-bottom: 0 !important; padding-bottom: 0 !important } #a-page #page-container { min-width: 360px } } </style> <title>Contactez le service à la clientèle</title> <meta name="description" content="Contactez-nous pour toute question et nous vous répondrons dans les prochains jours." />  <script type="text/javascript" src="https://m.media-amazon.com/images/S/sash/jMO35pmtdjZjCVC.js?name=app" crossorigin="anonymous" defer></script> <meta name="viewport" content="width=device-width, initial-scale=1"> </head> <body class=" "> <div id="page-body"> <div class="slot" id="top-0"><header id="abe-top" data-test-id="header-locale" data-cy="header" role="banner" class="locale-fr"> <div id="abe-gdpr-banner"></div> <a id="skip-main-nav-link" class="skip-link" href="#content-main">Passer au contenu principal</a> <div id="abe-header"> <div class="top-nav"> <div class="wrapper cf abenav-belt"> <div class="abenav-belt-left"> <a id="logo" href="https://www.abebooks.fr/?cm_sp=TopNav-_-inkcuff-_-Logo"> <span class="sr-only">AbeBooks.fr</span> </a> </div> <div class="abenav-belt-fill"> <form id="header-searchbox-form" method="post" action="https://www.abebooks.fr/servlet/SearchResults" name="quickSearch_B" role="search" accept-charset="ISO-8859-1"> <input type="hidden" id="cm-tag" name="cm_sp" value="SearchF-_-topnav-_-Results" /> <input type="hidden" value="t" name="sts" /> <input type="hidden" value="on" name="searchprefs" /> <input name="ds" value="20" type="hidden" /> <fieldset class="gnav-searchbox"> <div class="gnav-searchbox-left"> <div class="gnav-searchbox-field"> <input class="gnav-searchbox-input" id="header-searchbox-input" type="text" spellcheck="false" maxlength="100" name="kn" aria-label="Rechercher sur AbeBooks"/> <div class="abeui-autosuggest" data-id="header-searchbox-input" data-name="kn" data-replace-id="header-searchbox-input" data-cm-id="cm-tag" data-cm-default="SearchF-_-topnav-_-Results" data-cm-selected="SearchF-_-TopNavISS-_-Results" data-class-name="gnav-searchbox-input" data-auto-submit="true" data-placeholder="Rechercher par mot-clé, titre, auteur ou ISBN"></div> </div> <div class="gnav-searchbox-right"> <button class="gnav-searchbox-button" id="header-searchbox-button" type="submit"><span>Chercher</span></button> </div> </div> </fieldset> </form> </div> <div class="abenav-belt-right"> <div id="account-nav" class="cf"> <a id="sign-on" href="https://www.abebooks.fr/servlet/LoginDirector?cm_sp=TopNav-_-inkcuff-_-Login">Ouvrir une session</a><a id="my-account" class="hidden-xs" href="https://www.abebooks.fr/servlet/MembersMenuPL?cm_sp=TopNav-_-inkcuff-_-MMM">Votre compte</a><a id="basket" href="https://www.abebooks.fr/servlet/ShopBasketPL?cm_sp=TopNav-_-inkcuff-_-SB"><span class="deftext">Panier</span><span class="basket-icon"> </span><span id="bskc" class="hide"></span></a><a id="help" class="hidden-xs" href="https://www.abebooks.fr/aide-acheteur/?cm_sp=TopNav-_-inkcuff-_-Help">Aide</a> </div> </div> </div> </div> <div id="main-navigation"> <div class="wrapper"> <nav class="cf"> <button id="mobile-menu" aria-controls="nav-wrapper" aria-expanded="false" type="button" aria-label="Ouvrir le menu principal"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="toggle-text">Menu</span> </button> <div id="header-searchbox-container-m" class="gnav-searchbox-container-m"> <form id="header-searchbox-form-m" method="post" action="https://www.abebooks.fr/servlet/SearchResults" name="nav-mobile-search" accept-charset="ISO-8859-1"> <input type="hidden" id="cm-tag-m" name="cm_sp" value="SearchF-_-topnav-_-Results" /> <input type="hidden" value="t" name="sts" /> <input type="hidden" value="on" name="searchprefs" /> <fieldset class="gnav-searchbox-m"> <div class="gnav-searchbox-left-m"> <input id="header-searchbox-input-m" class="gnav-searchbox-input-m" type="text" spellcheck="false" maxlength="100" name="kn" aria-label="Rechercher sur AbeBooks" placeholder="" /> <div class="abeui-autosuggest" data-id="header-searchbox-input-m" data-name="kn" data-replace-id="header-searchbox-input-m" data-cm-id="cm-tag-m" data-cm-default="SearchF-_-topnav-_-Results" data-cm-selected="SearchF-_-TopNavISS-_-Results" data-class-name="gnav-searchbox-input-m" data-placeholder="Rechercher sur AbeBooks" data-auto-submit="true"></div> </div> <div class="gnav-searchbox-right-m"> <button id="header-searchbox-button-m" class="gnav-searchbox-button-m" type="submit" aria-label="Chercher"><span>Chercher</span></button> </div> </fieldset> </form> </div> <div class="nav-bar cf"> <div id="nav-wrapper" class="nav-wrapper cf abenav-slideout" tabindex="-1" aria-label="Menu principal"> <div id="global-nav-links" > <a id="mobile-menu-account" class="visible-xs-block" href="https://www.abebooks.fr/servlet/MembersMenuPL?cm_sp=TopNav-_-inkcuff-_-MMM">Votre compte</a> <a id="mobile-menu-orders" class="visible-xs-block" href="https://www.abebooks.fr/servlet/BuyerOrderTrackPL?cm_sp=TopNav-_-inkcuff-_-Orders">Vos commandes</a> <a id="mobile-menu-signon" class="visible-xs-block" href="https://www.abebooks.fr/servlet/SignOff?cm_sp=TopNav-_-inkcuff-_-Login&ph=2">Fin de session</a> <a id="search-entry" class="search-entry" href="https://www.abebooks.fr/servlet/SearchEntry?cm_sp=TopNav-_-inkcuff-_-Advs" title="Recherchez parmi des millions d'articles en vente sur AbeBooks">Recherche avancée</a> <a id="collections-link" class="collections-link" href="https://www.abebooks.fr/collections/?cm_sp=TopNav-_-inkcuff-_-Collections" title="Parcourez des catalogues de livres, d'objets d'art et de collection">Collections</a> <a id="rare-books" href="https://www.abebooks.fr/livres-anciens-rares-collection/?cm_sp=TopNav-_-inkcuff-_-RBR" title="Trouvez des livres rares et de collection">Livres anciens</a> <a id="hdr-nbc" href="https://www.abebooks.fr/articles-de-collection/?cm_sp=TopNav-_-inkcuff-_-NBC">Art & Collection</a> <a id="hdr-sellers" href="https://www.abebooks.fr/servlet/BookstoreSearch?cm_sp=TopNav-_-inkcuff-_-Stores" title="Trouvez des vendeurs partenaires d'AbeBooks du monde entier">Vendeurs</a> <a id="hdr-sell" href="https://www.abebooks.fr/vendre-livres/?cm_sp=TopNav-_-inkcuff-_-Sell" title="Devenez vendeur sur AbeBooks">Devenir vendeur</a> <a id="mobile-menu-help" class="visible-xs-block" href="https://serviceclient.abebooks.fr/buying/s/?language=fr&cm_sp=TopNav-_-inkcuff-_-Help">Aide</a> <a id="mobile-menu-close" class="visible-xs-block text-center mobile-close" aria-="" aria-="" role="button" tabindex="0"><span>Fermer</span></a> </div> </div> </div> </nav> </div> </div> </div> </header> </div> <div class="slot empty" id="top-1"></div> <div id="react-top-nav-slots"> <div class="slot empty" id="top-nav-0"></div> <div class="slot empty" id="top-nav-1"></div> </div> <div id="content-main"> <div class="slot empty" id="main-0"></div> <div class="slot" id="main-1"> <div class="ForgeContactUsWebsiteView" data-config='{"usingGroups":true,"showMessageCenterBanner":false,"showSalesforceStageBanner":false,"cufDomain":"serviceclient.www.abebooks.fr","salesforceStage":"prod","banners":[{"localizedContent":"La réponse à votre demande peut être soumise à un délai supérieur à 24 heures. Nous nous efforçons de répondre à vos questions aussi rapidement que possible, mais nous vous demandons de ne pas soumettre plusieurs demandes portant sur le même problème.","id":"GHGX9VDR4Z3C784Z"}],"userPhoneOptions":{"phoneSupportEnabled":false,"countrySelectOptions":[{"value":"1^0","label":"United States","disabled":false},{"value":"7840^1","label":"Abkhazia","disabled":false},{"value":"358^2","label":"Aland Islands","disabled":false},{"value":"61^3","label":"Australia","disabled":false},{"value":"43^4","label":"Austria","disabled":false},{"value":"1-242^5","label":"Bahamas","disabled":false},{"value":"973^6","label":"Bahrain","disabled":false},{"value":"1-246^7","label":"Barbados","disabled":false},{"value":"32^8","label":"Belgium","disabled":false},{"value":"1-441^9","label":"Bermuda","disabled":false},{"value":"975^10","label":"Bhutan","disabled":false},{"value":"55^11","label":"Brazil","disabled":false},{"value":"855^12","label":"Cambodia","disabled":false},{"value":"1^13","label":"Canada","disabled":false},{"value":"1-345^14","label":"Cayman Islands","disabled":false},{"value":"56^15","label":"Chile","disabled":false},{"value":"86^16","label":"China","disabled":false},{"value":"57^17","label":"Colombia","disabled":false},{"value":"506^18","label":"Costa Rica","disabled":false},{"value":"357^19","label":"Cyprus","disabled":false},{"value":"45^20","label":"Denmark","disabled":false},{"value":"1-809^21","label":"Dominican Republic (1-809)","disabled":false},{"value":"1-829^22","label":"Dominican Republic (1-829)","disabled":false},{"value":"1-849^23","label":"Dominican Republic (1-849)","disabled":false},{"value":"268^24","label":"Eswatini","disabled":false},{"value":"358^25","label":"Finland","disabled":false},{"value":"33^26","label":"France","disabled":false},{"value":"594^27","label":"French Guiana","disabled":false},{"value":"49^28","label":"Germany","disabled":false},{"value":"350^29","label":"Gibraltar","disabled":false},{"value":"1-473^30","label":"Grenada","disabled":false},{"value":"1-671^31","label":"Guam","disabled":false},{"value":"852^32","label":"Hong Kong","disabled":false},{"value":"36^33","label":"Hungary","disabled":false},{"value":"354^34","label":"Iceland","disabled":false},{"value":"91^35","label":"India","disabled":false},{"value":"353^36","label":"Ireland","disabled":false},{"value":"972^37","label":"Israel","disabled":false},{"value":"39^38","label":"Italy","disabled":false},{"value":"81^39","label":"Japan","disabled":false},{"value":"383^40","label":"Kosovo","disabled":false},{"value":"352^41","label":"Luxembourg","disabled":false},{"value":"60^42","label":"Malaysia","disabled":false},{"value":"230^43","label":"Mauritius","disabled":false},{"value":"52^44","label":"Mexico","disabled":false},{"value":"976^45","label":"Mongolia","disabled":false},{"value":"977^46","label":"Nepal","disabled":false},{"value":"31^47","label":"Netherlands","disabled":false},{"value":"599^48","label":"Netherlands Antilles","disabled":false},{"value":"64^49","label":"New Zealand","disabled":false},{"value":"1-670^50","label":"Northern Mariana Islands","disabled":false},{"value":"47^51","label":"Norway","disabled":false},{"value":"507^52","label":"Panama","disabled":false},{"value":"595^53","label":"Paraguay","disabled":false},{"value":"51^54","label":"Peru","disabled":false},{"value":"48^55","label":"Poland","disabled":false},{"value":"351^56","label":"Portugal","disabled":false},{"value":"1-787^57","label":"Puerto Rico (1-787)","disabled":false},{"value":"1-939^58","label":"Puerto Rico (1-939)","disabled":false},{"value":"40^59","label":"Romania","disabled":false},{"value":"65^60","label":"Singapore","disabled":false},{"value":"421^61","label":"Slovakia","disabled":false},{"value":"27^62","label":"South Africa","disabled":false},{"value":"82^63","label":"South Korea","disabled":false},{"value":"34^64","label":"Spain","disabled":false},{"value":"94^65","label":"Sri Lanka","disabled":false},{"value":"47^66","label":"Svalbard and Jan Mayen","disabled":false},{"value":"46^67","label":"Sweden","disabled":false},{"value":"41^68","label":"Switzerland","disabled":false},{"value":"66^69","label":"Thailand","disabled":false},{"value":"1-649^70","label":"Turks and Caicos Islands","disabled":false},{"value":"1-340^71","label":"U.S. Virgin Islands","disabled":false},{"value":"44^72","label":"United Kingdom","disabled":false},{"value":"598^73","label":"Uruguay","disabled":false},{"value":"379^74","label":"Vatican","disabled":false},{"value":"58^75","label":"Venezuela","disabled":false},{"value":"212^76","label":"Western Sahara","disabled":false}]},"updateEmailAddressUrl":"https://www.amazon.fr/gp/css/account/info/view.html","baseUrl":"/fr_FR/contact-us","csrfToken":"gnBeJOwa5paVLSgh0cmbjBN9qZdlkv6jPoggLIIAAAABAAAAAGdDglVyYXcAAAAAZAAoRfIgXogT4nuL9rqj","customerHasEmailAddress":false,"sifProfile":"ForgeCufKdp","rootTopic":{"topicGuid":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GRE5A4H9DMQ4DWET","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GZPZR8VBET6HHFJS","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"G376ZZQX6JUBHKM6","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Create acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Création d\u0027un compte","id":"G376ZZQX6JUBHKM6"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/create-an-account?language\u003dfr"},"localizedTitle":"Comment créer un compte","id":"GEBXLBCYD7W9FQPZ"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GF5GHFYGLXV6P8SK","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Manage buyer acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestion de votre compte acheteur","id":"GF5GHFYGLXV6P8SK"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/change-account-information?language\u003dfr"},"localizedTitle":"Comment modifier les informations de votre compte","id":"G2LJAJQF5BHRRZ8F"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/update-cc-details?language\u003dfr"},"localizedTitle":"Comment mettre à jour les informations de votre carte de crédit","id":"GB5PVF9XLBZ4VFD6"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/update-password?language\u003dfr"},"localizedTitle":"Comment mettre à jour votre mot de passe","id":"GKN395UJHZLN8FW6"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GVA3GVFNWNYB2EPV","parentTopicId":"GZPZR8VBET6HHFJS","contactTopic":{"metadata":{"categoryName":"Close buyer acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Clôture de votre compte d’acheteur","id":"GVA3GVFNWNYB2EPV"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Manage acct - buyer","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Votre compte acheteur","id":"GZPZR8VBET6HHFJS"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GXGRDCLESNAGZ78G","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GXLSQWDM85WCS5RW","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Search","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Rechercher","id":"GXLSQWDM85WCS5RW"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/advanced-search?language\u003dfr"},"localizedTitle":"Recherche avancée","id":"GU2CBDPUXUAJZ6HS"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/international-edition?language\u003dfr"},"localizedTitle":"Qu\u0027est-ce qu\u0027une édition internationale","id":"GCJG85R7VX34L42W"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/why-do-prices-vary?language\u003dfr"},"localizedTitle":"Pourquoi les prix fluctuent-ils autant ?","id":"GRDZ9M3CJG2P9S64"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/search-items-specific-seller?language\u003dfr"},"localizedTitle":"Recherche d\u0027objets d\u0027un vendeur spécifique","id":"GPCG3DS5PUFHYYUF"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GZQUEPGXA5RL9XNN","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Place order","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Passer une commande","id":"GZQUEPGXA5RL9XNN"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/buy-items?language\u003dfr"},"localizedTitle":"Comment acheter des articles","id":"G72KY5L37AMABNBJ"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/pay-for-your-item?language\u003dfr"},"localizedTitle":"Comment payer votre article","id":"GY45QQGY2WDQXW2Q"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/cc-declined?language\u003dfr"},"localizedTitle":"Pourquoi votre carte de crédit a-t-elle été refusée ?","id":"GH8H2UJ98CUA94FR"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GVGT6JYMR8KSB3SH","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Seller info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Informations sur le vendeur","id":"GVGT6JYMR8KSB3SH"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/contact-seller?language\u003dfr"},"localizedTitle":"Comment contacter un vendeur","id":"G6T4FVCGLGHWUH2S"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/seller-rating-meaning?language\u003dfr"},"localizedTitle":"Que signifie l\u0027évaluation du vendeur","id":"GDBSZ6PGKCHB8E3B"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GFD2WSUPE8543S34","parentTopicId":"GXGRDCLESNAGZ78G","contactTopic":{"metadata":{"categoryName":"Coupons","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Code promotionnel","id":"GFD2WSUPE8543S34"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/apply-trouble-shoot-coupon-code?language\u003dfr"},"localizedTitle":"Comment appliquer et résoudre les problèmes relatifs à un code promotionnel","id":"GWRSFYBBMW42ZUQW"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/coupons-terms-conditions?language\u003dfr"},"localizedTitle":"Conditions générales du code promotionnel","id":"GXPD9MUJ4DETWHMC"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Finding \u0026 buying items","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Rechercher et acheter des articles","id":"GXGRDCLESNAGZ78G"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GTXJ3DG4YP6JKPWP","parentTopicId":"GRE5A4H9DMQ4DWET","contactTopic":{"metadata":{"categoryName":"Orders","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"\u003cp\u003e•\u003ca href\u003d\"https://www.abebooks.fr/customer-service/cufrefer?topicId\u003dGTXJ3DG4YP6JKPWP\u0026groupId\u003dGRE5A4H9DMQ4DWET\"\u003e Connectez-vous\u003c/a\u003e si aucune option ne s\u0027affiche sous la rubrique \u003cb\u003eVos commandes\u003c/b\u003e.\u003c/p\u003e","localizedTitle":"Vos commandes","id":"GTXJ3DG4YP6JKPWP"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G6ATMPW4VD4MTLFQ","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GQCDKTXFXC35CFXP","parentTopicId":"G6ATMPW4VD4MTLFQ","contactTopic":{"metadata":{"categoryName":"Taxes","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Taxes","id":"GQCDKTXFXC35CFXP"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/transaction-tax?language\u003dfr"},"localizedTitle":"Taxe sur les transactions sur vos commandes","id":"GK4PAUGNV4UST8YM"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/buyer-tax-exemption-program?language\u003dfr"},"localizedTitle":"Notre programme d\u0027exemption fiscale pour les acheteurs","id":"GESSWT5FKLQYCNC9"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]},{"topicGuid":"GBT8CUKYS9M4SZ7T","parentTopicId":"G6ATMPW4VD4MTLFQ","contactTopic":{"metadata":{"categoryName":"Regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Réglementation","id":"GBT8CUKYS9M4SZ7T"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Taxes \u0026 regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impôts et réglementations ","id":"G6ATMPW4VD4MTLFQ"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G8Q5ZHLGGNQTLRQT","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GWCNALEPEJ9ANY7Y","parentTopicId":"G8Q5ZHLGGNQTLRQT","contactTopic":{"metadata":{"categoryName":"Privacy \u0026 security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Confidentialité et sécurité","id":"GWCNALEPEJ9ANY7Y"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/online-security?language\u003dfr"},"localizedTitle":"Sécurité en ligne","id":"GADBMH5T2QGJLF9A"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Buyer security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Sécurité","id":"G8Q5ZHLGGNQTLRQT"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GDWYH2HMQK4CYMB3","parentTopicId":"GRE5A4H9DMQ4DWET","children":[{"topicGuid":"GR94VT3XMK2BAZBT","parentTopicId":"GDWYH2HMQK4CYMB3","contactTopic":{"metadata":{"categoryName":"Buyback \u0026 appraisal","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Rachat et évaluation","id":"GR94VT3XMK2BAZBT"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/buyback-appraisal?language\u003dfr"},"localizedTitle":"Quelle est la valeur de mon article et pouvez-vous le racheter","id":"GE74YNX8X2T592HR"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Selling items","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Vente d\u0027articles","id":"GDWYH2HMQK4CYMB3"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Vous pouvez bénéficier d\u0027une assistance concernant votre compte acheteur, la recherche et l\u0027achat d\u0027articles, vos commandes et les programmes de rachat.","localizedTitle":"Achat","id":"GRE5A4H9DMQ4DWET"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GVPSFEUMZAAHR4LG","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GWTAH8XXWLC2FCSB","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GCWWAYHSDNCBA7JV","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Manage seller acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestion de votre compte vendeur ","id":"GCWWAYHSDNCBA7JV"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/selling/s/article/shipping-template-tool?language\u003dfr"},"localizedTitle":"Comment définir vos tarifs et délais de livraison dans le modèle d’expédition","id":"G6A7M8DJ5WKHY436"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-to-change-account-information?language\u003dfr"},"localizedTitle":"Comment modifier les informations de votre compte vendeur","id":"GDVWTYSU6BLRV5UJ"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-to-change-accepted-payment-methods?language\u003dfr"},"localizedTitle":"Comment modifier vos méthodes de paiement acceptées","id":"GGJGDFJCABUPKG97"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/temporarily-remove-listings?language\u003dfr"},"localizedTitle":"Comment définir votre compte comme étant « en congé » et retirer temporairement vos articles du site ?","id":"GPW78BGKM7LCTGDR"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GSBETFB5SY7EQCTH","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Fees \u0026 payments","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Frais et paiements","id":"GSBETFB5SY7EQCTH"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-to-pay-fees?language\u003dfr"},"localizedTitle":"Comment payer les frais","id":"GBNX8GP5KC7ELZ5F"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/statements-transactions?language\u003dfr"},"localizedTitle":"Relevés et transactions","id":"GJET5PNMY8DT7Z8H"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/downloadable-reports?language\u003dfr"},"localizedTitle":"Rapports téléchargeables","id":"GJLY76M5FZXQR43T"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GJ6SQTLV3ZBQ24ZU","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Taxes \u0026 regulations","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impôts et réglementations ","id":"GJ6SQTLV3ZBQ24ZU"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/transaction-taxes?language\u003dfr"},"localizedTitle":"Taxes sur les transactions","id":"GRL7G344XDCLZUQT"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/tax-invoices-2020?language\u003dfr"},"localizedTitle":"Factures fiscales (2020 et ultérieures)","id":"GU673ZXBZYU44EHF"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GFEA6EJ52FXUXPB5","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Seller rating","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Évaluation du vendeur","id":"GFEA6EJ52FXUXPB5"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-to-exclude-an-order?language\u003dfr"},"localizedTitle":"Comment exclure une commande de votre taux de transformation","id":"GAKDQE8P7VPGADXL"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-do-seller-ratings-work?language\u003dfr"},"localizedTitle":"Comment fonctionnent les évaluations des vendeurs","id":"G6L3RVWHCTGHXTGE"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-to-improve-completion-rate?language\u003dfr"},"localizedTitle":"Comment améliorer votre taux de transformation","id":"G77BR4PHLDQQ4Z9A"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GEZCQTKNFG8JCUTA","parentTopicId":"GWTAH8XXWLC2FCSB","contactTopic":{"metadata":{"categoryName":"Selling policies","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Politiques de vente","id":"GEZCQTKNFG8JCUTA"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/selling-policies?language\u003dfr"},"localizedTitle":"Nos règlements vendeurs","id":"GV933P9SQFRS428X"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/which-seller-agreement?language\u003dfr"},"localizedTitle":"Sur quel type de contrat de vente vous basez-vous ?","id":"G264JV62BLD9KXXK"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/textbook-season?language\u003dfr"},"localizedTitle":"Saison des manuels scolaires","id":"GWMQX88GB5MBZPU2"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Manage acct","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Votre compte vendeur ","id":"GWTAH8XXWLC2FCSB"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GBSNYKUSMCK78XFK","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GPFVJWKZ4NSV99RA","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"HB","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Accueil","id":"GPFVJWKZ4NSV99RA"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/homebase-introduction-installation?language\u003dfr"},"localizedTitle":"HomeBase 3.2 - Introduction et instructions d\u0027installation","id":"GP95TDJ9N9YNZY7Y"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/homebase-sending?language\u003dfr"},"localizedTitle":"HomeBase 3.2 - Comment nous envoyer des mises à jour de votre inventaire","id":"GC9UANAD2TXFGGUR"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/homebase-importing-data-from-our-sites?language\u003dfr"},"localizedTitle":"HomeBase 3.2 - Importer des données depuis nos sites","id":"GMWFE6WVZKCS4ASZ"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/selling/s/article/add-weight-to-inventory?language\u003dfr"},"localizedTitle":"Comment ajouter des données relatives au poids à votre inventaire","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GDS6P3M79WU34G6U","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"AbeBooks OIMS","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestion des stocks AbeBooks en ligne","id":"GDS6P3M79WU34G6U"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/How-do-I-Use-Online-Inventory-Management?language\u003dfr"},"localizedTitle":"Comment utiliser la gestion des inventaires en ligne ?","id":"GBQS7YBDYY8WCG96"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/online-inventory-management-using-catalogs?language\u003dfr"},"localizedTitle":"Gestion des stocks en ligne - Comment utiliser les catalogues","id":"G2TYGYNFWMX6TWY3"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/online-inventory-management-sold-items?language\u003dfr"},"localizedTitle":"Gestion des stocks en ligne - Gestion des articles vendus","id":"G8YBR47MGD9YCRNQ"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/selling/s/article/add-weight-to-inventory?language\u003dfr"},"localizedTitle":"Comment ajouter des données relatives au poids à votre inventaire","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GZA39AD33SY5U4XM","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"Inventory files","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Fichiers d\u0027inventaire","id":"GZA39AD33SY5U4XM"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/required-data-structure?language\u003dfr"},"localizedTitle":"Structure de données requise pour les chargements d\u0027inventaire","id":"G7TWCNYKUEGGUBBD"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-to-send-files?language\u003dfr"},"localizedTitle":"Comment envoyer des fichiers d’inventaire","id":"G4VP266G57YQ2XX8"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/download-inventory-files-other-marketplaces?language\u003dfr"},"localizedTitle":"Comment télécharger des fichiers d’inventaire à partir d\u0027autres sites de vente","id":"GED5YMERHX3RLWVR"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/selling/s/article/add-weight-to-inventory?language\u003dfr"},"localizedTitle":"Comment ajouter des données relatives au poids à votre inventaire","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"GDKTNJT9Y3M7FM8Y","parentTopicId":"GBSNYKUSMCK78XFK","contactTopic":{"metadata":{"categoryName":"Other tools","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Autres outils","id":"GDKTNJT9Y3M7FM8Y"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/inventory-management-solutions?language\u003dfr"},"localizedTitle":"Solutions de gestion des stocks","id":"GXNDHQ5MYCD6TR9Z"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/collections?language\u003dfr"},"localizedTitle":"Collections","id":"GW9DDTE3KGEG7SCH"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/find-my-API-key?language\u003dfr"},"localizedTitle":"Comment puis-je trouver mon identifiant utilisateur et ma clé API ?","id":"GX6QZYY3FEPGYGAS"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/selling/s/article/add-weight-to-inventory?language\u003dfr"},"localizedTitle":"Comment ajouter des données relatives au poids à votre inventaire","id":"GN9P2BA6QU4DHRDS"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Manage inventory","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Gestion de votre inventaire","id":"GBSNYKUSMCK78XFK"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GZY9W645Y6PCSQTC","parentTopicId":"GVPSFEUMZAAHR4LG","contactTopic":{"metadata":{"categoryName":"Orders - seller","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"\u003cp\u003e• \u003ca href\u003d\"https://www.abebooks.com/customer-support/cufauth?topicId\u003dGZY9W645Y6PCSQTC\u0026groupId\u003dGVPSFEUMZAAHR4LG\"\u003eConnectez-vous\u003c/a\u003e si aucune option ne s\u0027affiche sous la rubrique \u003cb\u003eCommandes\u003c/b\u003e.\u003c/p\u003e","localizedTitle":"Commandes","id":"GZY9W645Y6PCSQTC"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GP29MJQUZT5WF538","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"G4VCGSAC6MZV4TL5","parentTopicId":"GP29MJQUZT5WF538","contactTopic":{"metadata":{"categoryName":"Privacy \u0026 security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Confidentialité et sécurité","id":"G4VCGSAC6MZV4TL5"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/online-security?language\u003dfr"},"localizedTitle":"Sécurité en ligne","id":"GADBMH5T2QGJLF9A"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/identify-spam-phishing?language\u003dfr"},"localizedTitle":"Comment identifier les spams et tentatives d’hameçonnage","id":"G7MWHU7EVHVGBKUF"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Security","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Sécurité","id":"GP29MJQUZT5WF538"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GAY2STK2H2U7DEV4","parentTopicId":"GVPSFEUMZAAHR4LG","children":[{"topicGuid":"GE3YDD3CT6VLH44Z","parentTopicId":"GAY2STK2H2U7DEV4","contactTopic":{"metadata":{"categoryName":"Getting started","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Premiers pas","id":"GE3YDD3CT6VLH44Z"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/how-much-does-it-cost-to-sell?language\u003dfr"},"localizedTitle":"Quels sont les frais de vente sur vos sites et comment êtes-vous rémunéré ?","id":"GN8GXW5NV35CXGLX"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/seller-application?language\u003dfr"},"localizedTitle":"Comment remplir une demande d’adhésion pour être vendeur","id":"GTFBB66LR4DVF52J"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/business-information?language\u003dfr"},"localizedTitle":"Exigences relatives aux informations commerciales","id":"G54VR8NUKLBS2X9C"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]},{"topicGuid":"G7QDSSQ5QV6JP3VK","parentTopicId":"GAY2STK2H2U7DEV4","contactTopic":{"metadata":{"categoryName":"Increasing sales","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Stimuler les ventes","id":"G7QDSSQ5QV6JP3VK"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/How-to-Customize-Your-Storefront?language\u003dfr"},"localizedTitle":"Comment personnaliser votre vitrine","id":"GUWJEZ5QEEUG7W9Y"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/offering-free-shipping?language\u003dfr"},"localizedTitle":"Offrir la livraison gratuite","id":"GBF3EH4E3HJ4MPHW"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/North-American-UK-Sales-Program?language\u003dfr"},"localizedTitle":"Programme de promotion en Amérique du Nord et au Royaume-Uni","id":"GR3MB6ZLZEL9JJWX"},{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/EU-Sales-Program?language\u003dfr"},"localizedTitle":"Programme de promotion européen","id":"GTXBU8SYZZZNZ87K"}],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"Seller REG","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Vendre des produits par le biais de nos sites","id":"GAY2STK2H2U7DEV4"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Vous pouvez obtenir de l\u0027aide sur la création d\u0027un compte vendeur, votre compte vendeur, la gestion de votre inventaire et vos commandes.","localizedTitle":"Vente","id":"GVPSFEUMZAAHR4LG"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GFG897ZPSJJ4AQYW","parentTopicId":"GJN2Q2ZPHEWG58LE","children":[{"topicGuid":"GDBJAETXQW6EBYYF","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GUM9FV3VG2RTWY2G","parentTopicId":"GDBJAETXQW6EBYYF","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Commentaires sur la vente","id":"GUM9FV3VG2RTWY2G"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeSeller","actionType":"Salesforce Case"},"id":"GA99MJFV5WJ93CP8"}]}],"contactTopic":{"metadata":{"categoryName":"CS admin - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Vendre des produits par le biais de nos sites ","id":"GDBJAETXQW6EBYYF"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GVHUA3C2ELWCG768","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"G3KRWZU7ZRYQL247","parentTopicId":"GVHUA3C2ELWCG768","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Commentaires sur l\u0027achat","id":"G3KRWZU7ZRYQL247"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"CS admin","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Votre compte acheteur ","id":"GVHUA3C2ELWCG768"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"G98N5UNPHN6EACHT","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"G3JNRXLUZ5CUB4LJ","parentTopicId":"G98N5UNPHN6EACHT","contactTopic":{"metadata":{"categoryName":"General info","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Informations générales","id":"G3JNRXLUZ5CUB4LJ"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/buying/s/article/Guide-to-Using-the-AbeBooks-Forums?language\u003dfr"},"localizedTitle":"Guide d\u0027utilisation des forums AbeBooks","id":"GW3NMTRSYW5GFF96"}],"actions":[{"metadata":{"businessName":"AbeBuyer","actionType":"Salesforce Case"},"id":"GZRTPSK2BEP6LGZ2"}]}],"contactTopic":{"metadata":{"categoryName":"Forums","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Forums","id":"G98N5UNPHN6EACHT"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GUT6MR3YR84A66SR","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GKYW35EDV8RDAYTH","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"URL de l\u0027annonce :\nMotif de la notification :","localizedTopicInfo":"\u003cp\u003eSélectionnez « Contactez-nous » pour continuer. Veuillez remplir le formulaire ci-dessous pour signaler un problème lié à un article notamment :\u003c/p\u003e \n\u003cul\u003e\n • L\u0027article ou le contenu est offensant\n\u003c/ul\u003e \n\u003cul\u003e\n • L\u0027article ou le contenu est illégal ou suspect.\n\u003c/ul\u003e \n\u003cp\u003eNotez que nous avons besoin de l\u0027URL de l\u0027annonce pour donner suite à votre demande.\u003c/p\u003e","localizedTitle":"Signaler un article suspect","id":"GKYW35EDV8RDAYTH"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GDEZSJDLUZGGBPS4","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes : \n\n1. Numéro de référence de l\u0027article :\n2. Titre de l\u0027annonce :\n3. Motif de la contestation :\n4. Informations supplémentaires :","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Pour plus d\u0027informations sur les suppressions de référencements, consultez nos \n\u003ca href\u003d\"https://www.serviceclient.abebooks.fr/selling/s/article/How-to-appeal-the-removal-of-a-listing?language\u003dfr\"\u003epages d\u0027aide\u003c/a\u003e","localizedTitle":"Recours en cas de suppression des référencements","id":"GDEZSJDLUZGGBPS4"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GQV9ALCS7Z9KKQVJ","parentTopicId":"GUT6MR3YR84A66SR","contactTopic":{"metadata":{"categoryName":"CRM claim","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes :\n\n1. Veuillez décrire le problème, notamment ;\na. Pour les réclamations relatives aux violation de droits d\u0027auteur : une description de l\u0027œuvre protégée par le droit d\u0027auteur et l\u0027emplacement du contenu présumé en infraction sur le site\nb. Pour les plaintes relatives aux contrefaçons : indiquez le(s) numéro(s) de commande, le nombre d\u0027articles concernés et le statut du ou des articles\n2. Joignez toutes les pièces justificatives susceptibles d\u0027étayer votre demande.","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Veuillez remplir le formulaire ci-dessous pour signaler un problème lié à un article.","localizedTitle":"Réclamations pour violation des droits d\u0027auteur et contrefaçon","id":"GQV9ALCS7Z9KKQVJ"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Content risk management - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"modération du contenu","id":"GUT6MR3YR84A66SR"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GQXAXB79U8DBDFBJ","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GAPCRWWHMY7RD34V","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes:\n\n1. Décrivez le problème avec le plus de précision possible. Veuillez inclure toutes les informations relatives à la commande ou à toute communication avec le vendeur.\n2. Joignez toutes les pièces justificatives susceptibles d\u0027étayer votre demande.","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Remplissez le formulaire ci-dessous pour signaler un problème.","localizedTitle":"Prestations et politiques applicables aux vendeurs","id":"GAPCRWWHMY7RD34V"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GTZDNZ9NTPLSGG8Y","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes:\n\n1. Décrivez le problème avec le plus de précision possible.\n2. Joignez toutes les pièces justificatives susceptibles d\u0027étayer votre demande.","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Remplissez le formulaire ci-dessous pour signaler un problème.","localizedTitle":"Politiques légales","id":"GTZDNZ9NTPLSGG8Y"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GLTFD8CQNLRDY4UP","parentTopicId":"GQXAXB79U8DBDFBJ","contactTopic":{"metadata":{"categoryName":"Investigation","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes:\n\n1. Informations spécifiques que vous souhaitez obtenir de la part d\u0027AbeBooks:\n2. Coordonnées de l\u0027agence chargée de l\u0027enquête:\n3. Joignez la déclaration attestant que votre service chargé de l\u0027application de la loi est légalement habilité à enquêter sur ce dossier.","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Veuillez fournir les informations suivantes à l\u0027appui de votre demande dans le formulaire:","localizedTitle":"Demande d\u0027information des services chargés de l\u0027application de la loi","id":"GLTFD8CQNLRDY4UP"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Performance management - seller","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Politiques du site","id":"GQXAXB79U8DBDFBJ"},"frequentlyAskedQuestions":[],"actions":[]},{"topicGuid":"GWN9TY5WY4PF4X59","parentTopicId":"GFG897ZPSJJ4AQYW","children":[{"topicGuid":"GQHEHVN764N88J69","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Pour vous conformer à la loi INFORM, veuillez certifier que ces informations vous concernant sont exactes et fournir le ou les documents requis en suivant les étapes suivantes :\n\n1. Dans le champ de texte Détails du message, confirmez que vous respectez la réglementation (par exemple : « Je certifie que la raison sociale et l\u0027adresse de l\u0027entreprise, l\u0027adresse électronique, le numéro de téléphone, les informations bancaires et les informations d\u0027identification fiscale de mon compte sont à jour »).\n2. Joignez votre/vos document(s).","localizedTopicInfo":"Sélectionnez \n\u003cb\u003e Contactez-nous\u003c/b\u003e pour continuer.","localizedTitle":"Téléchargement du certificat INFORM","id":"GQHEHVN764N88J69"},"frequentlyAskedQuestions":[{"metadata":{"helpPageUrl":"https://www.serviceclient.abebooks.fr/selling/s/article/INFORM-Consumers-Act?language\u003dfr"},"localizedTitle":"Loi INFORM Consumers Act","id":"GJAK7VN8VXDNGZMF"}],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GHKRG99NL43X5Q67","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes:\n\n1. Type de demande de données (suppression, demande d\u0027accès, les deux): \n2. Toute information complémentaire pertinente se rapportant à votre demande.","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Renseignez les formulaires prévus à cet effet pour soumettre vos demandes. Vous pouvez soumettre une demande d\u0027accès ou de suppression de vos informations personnelles.","localizedTitle":"Gérez vos données personnelles","id":"GHKRG99NL43X5Q67"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"G229ET8P55XQVV88","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes :\n\n1. Toutes les adresses électroniques associées à votre compte:\n2. Votre type d\u0027entité commerciale (par exemple, à but non lucratif, revente, établissement d\u0027enseignement)\n3. Juridiction dans laquelle vous demandez une exemption:\n4. Si vous demandez un remboursement, indiquez le ou les numéros des commandes.\n5. Joignez votre certificat d\u0027exonération fiscale.","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Renseignez les formulaires prévus à cet effet pour soumettre vos demandes.","localizedTitle":"Demande d\u0027exonération de la taxe de vente","id":"G229ET8P55XQVV88"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]},{"topicGuid":"GB7FESEK9YRJUSKF","parentTopicId":"GWN9TY5WY4PF4X59","contactTopic":{"metadata":{"categoryName":"Document review","isLiveChannel":false,"usingGroups":false},"localizedFormText":"Merci de nous fournir les informations suivantes:\n\n1. Toutes les adresses électroniques associées à votre compte :\n2. Numéro d\u0027immatriculation à la TVA:","localizedTopicInfo":"Veuillez sélectionner « Contactez-nous » pour continuer. Remplissez le formulaire pour soumettre votre exonération fiscale.","localizedTitle":"Demande d\u0027exonération de la TVA","id":"GB7FESEK9YRJUSKF"},"frequentlyAskedQuestions":[],"actions":[{"metadata":{"businessName":"AbeCT","actionType":"Salesforce Case"},"id":"G6FN4GMCGW2D4AYM"}]}],"contactTopic":{"metadata":{"categoryName":"Compliance initiatives - secure","isLiveChannel":false,"usingGroups":false},"localizedTitle":"Impôts et réglementations","id":"GWN9TY5WY4PF4X59"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":false},"localizedTopicInfo":"Faites-nous part de vos commentaires ou bénéficiez d\u0027une assistance grâce à nos forums.","localizedTitle":"Général","id":"GFG897ZPSJJ4AQYW"},"frequentlyAskedQuestions":[],"actions":[]}],"contactTopic":{"metadata":{"categoryName":"","isLiveChannel":false,"usingGroups":true},"localizedTitle":"Comment pouvons-nous vous aider ?","id":"GJN2Q2ZPHEWG58LE"},"frequentlyAskedQuestions":[],"actions":[]},"allowNonAuthenticatedCustomer":true,"localizedStrings":{"salesforcePhoneCaseButton":"Nous appeler","salesforcePhoneCasePhoneExtensionInfo":"Saisissez votre poste téléphonique ici. Vous pouvez saisir une virgule pour marquer une pause si votre système téléphonique l\u0027exige.","fileAttachmentFileTypes":"Quels sont les types de fichiers que je peux joindre ?","abeBooksOrdersOrderNumber":"Numéro de commande AbeBooks :","changeContactMethod":"Veuillez sélectionner une autre méthode de contact","abeBooksOrdersSearchPlaceholder":"","salesforceCaseDescription":"Veuillez décrire votre question ou problème.","salesforcePhoneCasePhoneExtensionLabel":"Poste téléphonique","salesforcePhoneCaseNumberNotValid":"Le numéro de téléphone n\u0027est pas valide.","abeBooksOrdersShowAllItems":"Afficher tous les articles de la commande","showActionsButtonHeader":"Vous avez toujours besoin d\u0027aide ?","salesforcePhoneCaseDescription":"Saisissez vos coordonnées ci-dessous et nous vous rappellerons dès qu\u0027un agent sera disponible pour vous aider.","salesforcePhoneCasePhoneNumberConstraint":"Chiffres uniquement","fileAttachmentCancelUploadButtonLabel":"","abeBooksOrdersSellerOrderStatus":"Statut de la commande :","fileAttachmentUploadError":"Erreur lors du chargement. Veuillez réessayer. ","fileAttachmentRemoveFileButtonLabel":"","salesforceCaseSubmitting":"Envoi du message en cours","salesforceChatOffline":"Le service de discussion instantanée en ligne n’est pas disponible","salesforcePhoneCaseExtensionNotValid":"Le poste téléphonique ne peut contenir que des chiffres ou des virgules (pour marquer la pause).","abeBooksOrdersNoOrdersFoundAlert":"Le numéro que vous avez saisi ne correspond pas à nos dossiers.","askCommunityButton":"","salesforcePhoneCasePhoneExtensionConstraint":"Chiffres ou virgule pour marquer une pause","fileAttachmentAddFileButtonLabel":"Ajouter un fichier","fileAttachmentFileTypesPopover":"Nous acceptons les principaux types de fichiers, y compris les PDF, les documents Word, les feuilles de calcul Excel et les images.","emailAddressRequiredError":"Veuillez saisir votre adresse e-mail","showActionsButtonLabel":"Contactez-nous","salesforceCaseHeading":"Pourquoi nous contactez-vous ?","salesforcePhoneCaseSubmitting":"Envoi d\u0027une demande","abeBooksOrdersSelectedOrderHeading":"","salesforcePhoneCasePhoneNumberLabel":"Votre numéro de téléphone","salesforceCaseRateLimited":"Vous nous avez déjà envoyé un message. Veuillez patienter quelques instants avant de nous faire parvenir un autre message.","salesforcePhoneCaseNumberTooManyCharacters":"Veuillez saisir un numéro de téléphone valide","abeBooksOrdersShippingHeader":"Expédition","salesforceCaseTextAreaLabel":"Détails du message","salesforceCaseSubmitSuccess":"Merci. Nous avons reçu votre message et vous répondrons dans les 24 heures. ","salesforcePhoneCaseHeading":"Coordonnées","salesforcePhoneCaseRateLimited":"Vous avez déjà soumis une demande de contact par téléphone ou par chat au cours des dernières minutes. Veuillez patienter quelques minutes avant d\u0027en envoyer une autre afin de permettre au prochain agent disponible de vous contacter.","messageFieldEmptyError":"Saisissez le contenu du message","abeBooksOrdersChooseAnotherOrderButton":"Choisissez une autre commande","preferredContactMethod":"Méthode de contact recommandée","salesforcePhoneCaseSubmit":"Rappelez-moi","faqHeading":"Réponses aux questions courantes","noCustomerEmailAddressMessage":"\u003cb\u003eAucune adresse électronique n\u0027est associée à votre compte.\u003c/b\u003e\n\u003cbr/\u003e\nPour envoyer et recevoir des messages de nos équipes d\u0027assistance, veuillez ajouter une adresse électronique à votre compte Amazon. Pour ce faire, procédez comme suit :\n\u003col\u003e\n\u003cli\u003eRendez-vous sur la page Connexion et sécurité Amazon et identifiez-vous.\u003c/li\u003e\n\u003cli\u003eDans la zone E-mail, cliquez sur Modifier.\u003c/li\u003e\n\u003cli\u003eAjoutez votre adresse e-mail et appuyez sur Continuer.\u003c/li\u003e\n\u003cli\u003eSuivez les instructions qui s\u0027affichent et enregistrez vos modifications.\u003c/li\u003e\n\u003c/ol\u003e","abeBooksOrdersChooseOrderHeading":"Choisissez parmi vos commandes les plus récentes","breadcrumbMobileBackLabel":"Retour","noPhoneAgentsAvailable":"Aucun agent du service client n\u0027est disponible à l\u0027heure actuelle. Veuillez transmettre votre demande par e-mail.","abeBooksOrdersSearchAreaAnchorLink":"Vous n\u0027avez pas trouvé votre commande ?","abeBooksOrdersEstimatedDeliveryDate":"Date de livraison estimée :","abeBooksOrdersOrderDetailLink":"Consulter les informations détaillées de la commande ou demander un remboursement","abeBooksOrdersContactSellerButton":"Contacter le vendeur","locale":"fr-FR","contactMethodsHeading":"","salesforceChatButton":"Démarrer la discussion instantanée en ligne","salesforceChatRateLimited":"Vous avez déjà commencé une session de discussion en ligne. Veuillez patienter quelques instants avant de nous faire parvenir un autre message.","salesforcePhoneCasePhoneNumberInfo":"Saisissez votre numéro de téléphone sans tirets, parenthèses, etc. Par exemple : 8005551234.","abeBooksOrdersSellerTrackingNotProvided":"Aucun numéro de suivi n’a été fourni","abeBooksOrdersManageOrderLink":"","salesforcePhoneCaseCountryCodeRequired":"Sélectionner un pays/une région","salesforceCaseEmailAddressLabel":"Sur quelle adresse électronique souhaitez-vous être contacté ?","abeBooksOrdersOrderDetails":"Articles","salesforceCaseButton":"Envoyez-nous un e-mail","noChatAgentsAvailable":"Cette méthode de contact n\u0027est pas disponible à l\u0027heure actuelle","abeBooksOrdersTracking":"Informations de suivi :","salesforcePhoneCaseSubmitSuccess":"Merci ! Nous avons bien reçu votre message. Vous recevrez bientôt un appel. Toutefois, en fonction des recherches qu’elles demandent, certaines réponses peuvent prendre plus de temps.","messageFieldTooManyCharactersError":"Le message doit contenir moins de 4 000 caractères. Veuillez raccourcir le message. ","fileAttachmentWidgetHeader":"Choisissez le fichier que vous désirez joindre :","abeBooksOrdersChooseOrderButton":"Choisissez une commande","rootTopicMessageCenterSubheading":"Si vous souhaitez v\u0026eacute;rifier l\u0027\u0026eacute;tat des dossiers que vous avez soumis au service \u0026agrave; la client\u0026egrave;le, rendez-vous dans notre \u003ca href\u003d\"/contact/cases\"\u003eCentre de messagerie\u003c/a\u003e","fileAttachmentAcceptedFileTypes":"application/epub+zip,application/msword,application/pdf,application/rtf,application/vnd.ms-excel,application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,application/vnd.openxmlformats-officedocument.wordprocessingml.document,application/x-kpf,.kpf,application/x-mobipocket-ebook,image/jpeg,image/png,text/csv,text/html,text/plain,application/octet-stream,.mobi,application/zip,application/x-mobipocket","fileAttachmentDropZoneLabel":"ou faites glisser les fichiers ici","abeBooksOrdersOrderDate":"Date de commande :","salesforceCaseSubmitError":"Veuillez fournir les informations pertinentes dans les champs mis en surbrillance.","abeBooksOrdersOrderSeller":" Vendeur :","abeBooksOrdersTrackingNotProvided":"Aucun numéro de suivi n’a été fourni par le vendeur","abeBooksOrdersSellerPurchaseOrderNumber":"AbeBooks PO#:","salesforceCaseSendMessage":"Envoyer le message","salesforcePhoneCaseCountrySelectLabel":"Pays/Région","emailAddressInvalidError":"Veuillez saisir une adresse e-mail valide.","abeBooksOrdersSalesOrderNumber":"Numéro de commande client :","salesforcePhoneCaseNumberRequired":"Saisissez un numéro de téléphone","salesforceChatRequested":"Conversation en ligne sollicitée"},"tenant":"abebooks"}' /> </div> </div> <div class="slot" id="bottom-0"> <link id="footer-css-import" rel="stylesheet" href="//assets.prod.abebookscdn.com/cdn/fr/docs/CSS/global/footer-60fda8014f.css" type="text/css" media="all"><script> </script> <footer data-cy="footer"> <div id="footer-container"> <div> <a class="to-top" href="#abe-top">Retour en haut</a> </div> <div id="site-links" class="cf"> <div id="footer-col1" class="footer-col"> <h4 id="footer-shop-header" aria-controls="footer-shop-list">Commander sur AbeBooks</h4> <ul id="footer-shop-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-shop-header"> <li><a id="ft-shop-1" href="https://www.abebooks.fr/servlet/SearchEntry?cm_sp=Ftr-_-inkcuff-_-shop1">Recherche avancée</a></li> <li><a id="ft-shop-2" href="https://www.abebooks.fr/collections/?cm_sp=Ftr-_-inkcuff-_-Collections" title="Parcourez le catalogue par sujet et par genre">Collections</a></li> <li><a id="ft-shop-3" href="https://www.abebooks.fr/servlet/MembersMainMenu?cm_sp=Ftr-_-inkcuff-_-shop3">Votre compte</a></li> <li><a id="ft-shop-4" href="https://www.abebooks.fr/votre-compte/commandes/?cm_sp=Ftr-_-inkcuff-_-shop4">Vos commandes</a></li> <li><a id="ft-shop-5" href="https://www.abebooks.fr/servlet/ShopBasketPL?cm_sp=Ftr-_-inkcuff-_-shop5">Votre panier</a></li> </ul> </div> <div id="footer-col2" class="footer-col"> <h4 id="footer-sell-header" aria-controls="footer-sell-list">Vendre sur AbeBooks</h4> <ul id="footer-sell-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-sell-header"> <li><a id="ft-sell-1" href="https://www.abebooks.fr/vendre-livres/?cm_sp=Ftr-_-inkcuff-_-sell1">Devenir vendeur</a></li> <li><a id="ft-sell-2" href="https://www.abebooks.fr/programme-affiliation/?cm_sp=Ftr-_-inkcuff-_-sell2">Programme d'affiliation</a></li> </ul> </div> <div id="footer-col3" class="footer-col"> <h4 id="footer-about-header" aria-controls="footer-about-list">A propos d'AbeBooks</h4> <ul id="footer-about-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-about-header"> <li><a id="ft-about-1" href="https://www.abebooks.fr/A-propos-d-AbeBooks/?cm_sp=Ftr-_-inkcuff-_-about1">A propos d'AbeBooks</a></li> <li><a id="ft-about-2" href="https://www.abebooks.fr/A-propos-d-AbeBooks/contact.shtml?cm_sp=Ftr-_-inkcuff-_-about2">Presse</a></li> <li><a id="ft-about-3" href="https://www.amazon.jobs/team/abebooks/">Carrières</a></li> <li><a id="ft-about-4" href="https://www.abebooks.fr/docs/Legal/?cm_sp=Ftr-_-inkcuff-_-about4">Déclaration de protection des données</a></li> <li><a id="ft-about-5" href="https://www.abebooks.fr/preferences-en-matiere-de-cookies/?cm_sp=Ftr-_-inkcuff-_-about5">Préférences en matière de cookies</a></li> <li><a id="ft-about-6" href="https://www.abebooks.fr/docs/Legal/notice-sur-les-cookies.shtml?cm_sp=Ftr-_-inkcuff-_-about6">Notice sur les Cookies</a></li> <li><a id="ft-about-7" href="https://www.abebooks.fr/accessibilite/?cm_sp=Ftr-_-inkcuff-_-about7">Accessibilité</a></li> </ul> </div> <div id="footer-col4" class="footer-col"> <h4 id="footer-help-header" aria-controls="footer-help-list">Besoin d'aide</h4> <ul id="footer-help-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-help-header"> <li><a id="ft-help-1" href="https://serviceclient.abebooks.fr/buying/s/?language=fr&cm_sp=Ftr-_-inkcuff-_-help1">Pages d'aide</a></li> <li><a id="ft-help-2" href="https://www.abebooks.fr/service-clientele/aide-solutions/?cm_sp=Ftr-_-inkcuff-_-help2">Service Clientèle</a></li> </ul> </div> <div id="mobile-footer-companies" class="footer-col"> <h4 id="mobile-footer-companies-header" aria-controls="mobile-footer-companies-list">Autres Entreprises AbeBooks</h4> <ul id="mobile-footer-companies-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="mobile-footer-companies-header"> <li><a id="mob-company-com" href="https://www.abebooks.com/?cm_sp=Ftr-_-inkcuff-_-sites1">AbeBooks.com</a></li> <li><a id="mob-company-uk" href="https://www.abebooks.co.uk/?cm_sp=Ftr-_-inkcuff-_-sites2">AbeBooks.co.uk</a></li> <li><a id="mob-company-de" href="https://www.abebooks.de/?cm_sp=Ftr-_-inkcuff-_-sites3">AbeBooks.de</a></li> <li><a id="mob-company-it" href="https://www.abebooks.it/?cm_sp=Ftr-_-inkcuff-_-sites5">AbeBooks.it</a></li> <li><a id="mob-company-anz" href="https://www.abebooks.com/docs/ANZ/?cm_sp=Ftr-_-inkcuff-_-sites6" title="AbeBooks.com: Australia & New Zealand Books">AbeBooks Aus/NZ</a></li> <li><a id="mob-company-ca" href="https://www.abebooks.ca/?cm_sp=Ftr-_-inkcuff-_-sites7">AbeBooks.ca</a></li> <li><a id="mob-company-es" href="https://www.iberlibro.com/?cm_sp=Ftr-_-inkcuff-_-sites8">IberLibro.com</a></li> <li><a id="mob-company-zvab" href="https://www.zvab.com/?cm_sp=Ftr-_-inkcuff-_-sites9">ZVAB.com</a></li> <li><a id="mob-company-sub" href="http://www.bookfinder.com/?cm_sp=Ftr-_-inkcuff-_-companies1">BookFinder.com<span class="desc-block">Trouvez tous vos livres au meilleur prix</span></a></li> </ul> </div> <div id="footer-col5" class="footer-col"> <h4 id="footer-social-header" aria-controls="footer-social-list">Suivre AbeBooks</h4> <ul id="footer-social-list" class="list-unstyled abenav-slideout" tabindex="-1" aria-labelledby="footer-social-header"> <li><a id="ft-social-1" href="https://www.facebook.com/abebooks/" title="Visitez notre page Facebook">Facebook</a></li> <li><a id="ft-social-2" href="https://twitter.com/abebooks/" title="Suivez-nous sur Twitter">Twitter</a></li> </ul> </div> </div> <div class="text-center"> <img class="footer-logo" width="90" alt="" src="//assets.prod.abebookscdn.com/cdn/fr/images/header/footer-logo.png"> </div> <div id="footer-companies" > <ul id="footer-companies-list" class="list-unstyled list-inline"> <li><a id="site-company-com" href="https://www.abebooks.com/?cm_sp=Ftr-_-inkcuff-_-sites1">AbeBooks.com</a></li> <li><a id="site-company-uk" href="https://www.abebooks.co.uk/?cm_sp=Ftr-_-inkcuff-_-sites2">AbeBooks.co.uk</a></li> <li><a id="site-company-de" href="https://www.abebooks.de/?cm_sp=Ftr-_-inkcuff-_-sites3">AbeBooks.de</a></li> <li><a id="site-company-it" href="https://www.abebooks.it/?cm_sp=Ftr-_-inkcuff-_-sites5">AbeBooks.it</a></li> <li><a id="site-company-anz" href="https://www.abebooks.com/docs/ANZ/?cm_sp=Ftr-_-inkcuff-_-sites6" title="AbeBooks.com: Australia & New Zealand Books">AbeBooks Aus/NZ</a></li> <li><a id="site-company-ca" href="https://www.abebooks.ca/?cm_sp=Ftr-_-inkcuff-_-sites7">AbeBooks.ca</a></li> <li><a id="site-company-es" href="https://www.iberlibro.com/?cm_sp=Ftr-_-inkcuff-_-sites8">IberLibro.com</a></li> <li><a id="site-company-zvab" href="https://www.zvab.com/?cm_sp=Ftr-_-inkcuff-_-sites9">ZVAB.com</a></li> </ul> </div> <div id="footer-abebooks-subs" > <ul class="list-unstyled list-inline"> <li><a id="site-company-sub" href="http://www.bookfinder.com/?cm_sp=Ftr-_-inkcuff-_-companies1">BookFinder.com<span class="desc-block">Trouvez tous vos livres au meilleur prix</span></a></li> </ul> </div> <div id="footer-legal" class="legal" role="contentinfo"> <span class="small">En utilisant ce site vous reconnaissez avoir lu, compris et accepté les <a href="https://www.abebooks.fr/docs/Legal/termsAndConditions.shtml">conditions générales d'utilisation</a>. <br><br> © 1996 - 2024 AbeBooks Inc. & AbeBooks Europe GmbH. Tous droits réservés.</span> </div> </div> <script> (function() { var banner = { copy: { 'en' : 'For us to serve you better, please <a href="{0}">sign in.</a>', 'de' : 'Damit wir Ihnen einen besseren Service bieten können, <a href="{0}">melden Sie sich bitte an.</a>', 'fr' : '<a href="{0}">Veuillez vous identifier pour</a> que nous puissions mieux vous renseigner.', 'it' : 'Per permetterci di offrirti un servizio migliore, <a href="{0}">esegui l\'accesso.</a>', 'es' : 'Para que podamos ofrecerle un mejor servicio, <a href="{0}">inicie sesión.</a>' }, signInUrl: window["abeDomain"] + '/customer-service/cufauth/', init: function(abeLang) { if (!this.isLoggedOn()) { this.renderBanner(abeLang); this.updateSignInUrl(); } }, isLoggedOn: function() { //https://developer.mozilla.org/en-US/docs/Web/API/Document/cookie return document.cookie.replace(/(?:(?:^|.*;\s*)sock\s*\=\s*([^;]*).*$)|^.*$/, "$1"); }, renderBanner: function(abeLang) { this.updateDom(this.buildAlertBanner(abeLang)); }, getBannerCopy: function(abeLang) { return this.copy[abeLang.lang].replace('{0}', this.signInUrl); }, updateDom: function(alertBox) { var abeHeader = document.getElementById("abe-top"); abeHeader.appendChild(alertBox); }, updateSignInUrl: function() { var signOnLink = document.getElementById("sign-on"); signOnLink.setAttribute("href", this.signInUrl); }, buildBannerCopy: function () { var bannerCopy = this.createDomElement('p'); bannerCopy.innerHTML = this.getBannerCopy(abeLang); return bannerCopy; }, buildAlertBanner: function(abeLang) { var wrapper = this.createDomElement('div', {"class": "wrapper"}); var alertBox = this.createDomElement('div', {"class": "alert alert-warning m-md-tb"}); var alertIcon = this.createDomElement('div', {"role": "img", "aria-hidden": "true"}); var bannerCopy = this.buildBannerCopy(abeLang); alertBox.appendChild(alertIcon); alertBox.appendChild(bannerCopy); wrapper.appendChild(alertBox); return wrapper }, createDomElement: function(type, attributes) { var el = document.createElement(type); for(var attr in attributes){ if(attributes.hasOwnProperty(attr)){ el.setAttribute(attr, attributes[attr]); } } return el; }, } banner.init(window["abeLang"]); }()); </script> </footer> </div> <div class="slot empty" id="bottom-1"></div> </div> <input type="hidden" id="page-type" name="page-type" value="forge-contact-us"/> <input type="hidden" id="page-ident" name="page-ident" value="contact-us"/> </body> </html>