CINXE.COM
Placing Holds - Burnaby Public Library
<!doctype html> <html class="no-js" lang="en"> <head> <!-- Google Analytics --> <script> window.ga=window.ga||function(){(ga.q=ga.q||[]).push(arguments)};ga.l=+new Date; ga('create', 'UA-481649-1', 'auto'); ga('send', 'pageview'); </script> <script async src='https://www.google-analytics.com/analytics.js'></script> <!-- End Google Analytics --> <meta charset="utf-8" /> <title>Placing Holds - Burnaby Public Library</title> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <link rel="stylesheet" href="/dist/app.css?20231219" /> <!-- This site is optimized with the Sprout SEO plugin - https://sprout.barrelstrengthdesign.com/craft-plugins/seo --> <title>Burnaby Public Library</title> <meta name="description" content="Burnaby Public Library empowers the community to engage with and share stories, ideas and information."> <meta name="keywords" content="public library,community,information,ebooks,audiobooks,movies"> <link rel="canonical" href="https://bpl.bc.ca/things-to-borrow/all-about-borrowing/holds"> <meta property="og:type" content="website"> <meta property="og:site_name" content="Burnaby Public Library"> <meta property="og:url" content="https://bpl.bc.ca/things-to-borrow/all-about-borrowing/holds"> <meta property="og:title" content="Burnaby Public Library"> <meta property="og:description" content="Burnaby Public Library empowers the community to engage with and share stories, ideas and information."> <meta property="og:image" content="https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg"> <meta property="og:image:secure_url" content="https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg"> <meta property="og:image:width" content="400"> <meta property="og:image:height" content="400"> <meta property="og:image:type" content="image/jpeg"> <meta property="og:locale" content="en"> <meta name="twitter:card" content="summary"> <meta name="twitter:title" content="Burnaby Public Library"> <meta name="twitter:description" content="Burnaby Public Library empowers the community to engage with and share stories, ideas and information."> <meta name="twitter:url" content="https://bpl.bc.ca/things-to-borrow/all-about-borrowing/holds"> <meta name="twitter:image" content="https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg"> <script type="application/ld+json"> { "@context": "http://schema.org/", "@type": "GovernmentOrganization", "name": "Burnaby Public Library", "description": "Burnaby Public Library empowers the community to engage with and share stories, ideas and information. ", "url": "https://bpl.bc.ca/", "telephone": "+1 604-436-5400", "email": "mailto:eref@bpl.bc.ca", "image": { "@type": "ImageObject", "url": "https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg", "height": 400, "width": 400 }, "address": { "@type": "PostalAddress", "addressCountry": "CA", "addressLocality": "Burnaby", "addressRegion": "BC", "postalCode": "V5H 4N5", "streetAddress": "6100 Willingdon Avenue " } } </script> <script type="application/ld+json"> { "@context": "http://schema.org/", "@type": "Website", "name": "Burnaby Public Library", "description": "Burnaby Public Library empowers the community to engage with and share stories, ideas and information. ", "keywords": "public library,community,information,ebooks,audiobooks,movies", "url": "https://bpl.bc.ca/", "image": { "@type": "ImageObject", "url": "https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg", "height": 400, "width": 400 }, "author": { "@type": "GovernmentOrganization", "name": "Burnaby Public Library", "description": "Burnaby Public Library empowers the community to engage with and share stories, ideas and information. ", "url": "https://bpl.bc.ca/", "telephone": "+1 604-436-5400", "email": "mailto:eref@bpl.bc.ca", "image": { "@type": "ImageObject", "url": "https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg", "height": 400, "width": 400 }, "address": { "@type": "PostalAddress", "addressCountry": "CA", "addressLocality": "Burnaby", "addressRegion": "BC", "postalCode": "V5H 4N5", "streetAddress": "6100 Willingdon Avenue " } }, "copyrightHolder": { "@type": "GovernmentOrganization", "name": "Burnaby Public Library", "description": "Burnaby Public Library empowers the community to engage with and share stories, ideas and information. ", "url": "https://bpl.bc.ca/", "telephone": "+1 604-436-5400", "email": "mailto:eref@bpl.bc.ca", "image": { "@type": "ImageObject", "url": "https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg", "height": 400, "width": 400 }, "address": { "@type": "PostalAddress", "addressCountry": "CA", "addressLocality": "Burnaby", "addressRegion": "BC", "postalCode": "V5H 4N5", "streetAddress": "6100 Willingdon Avenue " } }, "creator": { "@type": "GovernmentOrganization", "name": "Burnaby Public Library", "description": "Burnaby Public Library empowers the community to engage with and share stories, ideas and information. ", "url": "https://bpl.bc.ca/", "telephone": "+1 604-436-5400", "email": "mailto:eref@bpl.bc.ca", "image": { "@type": "ImageObject", "url": "https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg", "height": 400, "width": 400 }, "address": { "@type": "PostalAddress", "addressCountry": "CA", "addressLocality": "Burnaby", "addressRegion": "BC", "postalCode": "V5H 4N5", "streetAddress": "6100 Willingdon Avenue " } } } </script> <script type="application/ld+json"> { "@context": "http://schema.org/", "@type": "Place", "name": "Burnaby Public Library", "description": "Burnaby Public Library empowers the community to engage with and share stories, ideas and information. ", "url": "https://bpl.bc.ca/", "image": { "@type": "ImageObject", "url": "https://bpl.bc.ca/images/_400x400_crop_center-center_82_none/DSC0485-Edit.jpg", "height": 400, "width": 400 }, "telephone": "+1 604-436-5400", "address": { "@type": "PostalAddress", "addressCountry": "CA", "addressLocality": "Burnaby", "addressRegion": "BC", "postalCode": "V5H 4N5", "streetAddress": "6100 Willingdon Avenue " }, "geo": { "@type": "GeoCoordinates", "latitude": "49.22826527025935", "longitude": "-123.00637360031484" } } </script> </head> <body class=""> <a class="skip-link" href="#content">Skip to content</a> <header id="menus" class="top" role="banner"></header> <main id="content" class="content " role="main" tabindex="-1"> <div class="col-main"> <header class="page-header"> <h1>Placing Holds</h1> </header> <div class="page-meta"> </div> </div> <div class="col-main"> <div class="col-narrow prose prose-reset"> <div class="large prose"> Place a hold to reserve an item for pickup at your preferred location. Add yourself to a waitlist for an item currently checked out or on order, or transfer items from one location for pickup at another. We'll notify you by email or phone when your hold is ready for pickup. </div> <h2>How many holds can I have?</h2> <p>You can have up to 50 physical items on hold at a time.</p> <p>You can also place holds on up to 20 additional e-books or downloadable audiobooks using <a href="https://bpl.bc.ca/things-to-use/digital-resources/overdrive">Libby / Overdrive</a>.</p> <h2>How do I place an item on hold?</h2> <ol><li>Search for items in our <a href="https://burnaby.bibliocommons.com" target="_blank" rel="noreferrer noopener">library catalogue</a></li><li>When you've found the item you want, select <em>Place a hold</em></li><li>Enter your library card number and PIN, and choose your pickup location</li><li>If you've opted for email notices, we will email you when your item is ready for pickup. Otherwise we will notify you by phone.</li></ol><p>You can also place requests by visiting or calling any of our <a href="https://www.bpl.bc.ca/locations-hours" target="_blank" rel="noreferrer noopener">locations</a>.<br /></p> <p>You can also place holds and manage your account using our BPL app. Download it for free for <a href="https://apps.apple.com/ca/app/burnaby-public-library/id525710738">Apple</a> or <a href="https://play.google.com/store/apps/details?id=com.bibliocommons.bpl">Android </a>devices.<br /></p> <h2>How do I pick up my items on hold?</h2> <p>Come to your BPL location to pick up your items. We will hold items for 7 days.</p> <p>Find your item on the holds shelf using your hold ID. Your hold ID is the last four numbers of your library card, followed by the first three letters of your name. Staff are available if you need help finding your item.</p> <p>Once you've found your item, borrow it by using one of the self checkout stations, or staff can help you at the service desk.<br /></p> <h2>Can I pause my hold on an item?</h2> <p>If you're going away, or if you're not ready to pick up your items, pause them and keep your place in line.</p> <ol><li>Log into your account and go to "Holds"</li><li>Choose the hold you would like you pause</li><li>Select "Pause hold" and choose the date you would like the paused items to resume</li><li>To resume, select "Resume hold"</li></ol><p>Check your account online to pause holds, cancel holds, or to see your place in line.</p> <div class="link-block"> <a href="https://bpl.bc.ca/things-to-borrow/all-about-borrowing/loan-periods-renewing" class="bg-teal">Loan periods and renewing</a> </div> <div class="link-block"> <a href="https://bpl.bc.ca/things-to-borrow/all-about-borrowing/borrowing-from-other-libraries" class="bg-teal">Borrowing from other libraries</a> </div> </div> </div> </main> <footer role="contentinfo"> <div class="accordion-tabs"> <div class="select-container col-main"> <a href="/" class="footer-home-link" rel="home" title="Go Home"> <div class="logo"></div> <span class="h1">Burnaby Public Library</span> </a> <div class="acknowledgement mobile"> <p>Burnaby Public Library is located on the ancestral and unceded homelands of the h蓹n虛q虛蓹min虛蓹m虛 and S<u>k</u>w<u>x</u>w煤7mesh speaking peoples. We are grateful for the opportunity to be on this territory.</p> </div> <div class="select-group"> <div id="contact-info-tab" class="accordion-tab active" aria-expanded="true" aria-controls="contact-info" data-target="contact-info">Contact & Info</div> <div id="about-bpl-tab" class="accordion-tab last" aria-expanded="false" aria-controls="about-bpl" data-target="about-bpl">About BPL</div> </div> </div> <div class="target-container"> <div class="target-group col-main footer-column"> <div class="accordion-tab-content active" aria-labelledby="contact-info-tab" id="contact-info"> <div class="acknowledgement desktop"> <p>Burnaby Public Library is located on the ancestral and unceded homelands of the h蓹n虛q虛蓹min虛蓹m虛 and S<u>k</u>w<u>x</u>w煤7mesh speaking peoples. We are grateful for the opportunity to be on this territory.</p> </div> <div class="inquiries-and-branches"> <div class="row"> <div class="branches"> <div class="inquiries branch"> <p><strong>General Inquiries</strong></p> <p><a href="tel:6044365400">604-436-5400</a></p> <p><a href="mailto:eref@bpl.bc.ca">Email us</a></p> <p><a href="https://bpl.bc.ca/things-to-borrow/all-about-borrowing/suggest-a-title">Suggest a title</a></p> <p><a href="https://bpl.bc.ca/people-help/locations-hours/library-closures">Library closures</a></p> </div> <div class="branch"> <p><strong>Bob Prittie Metrotown</strong></p> <p>604-294-7755</p> <p><a href="/shortcuts/locations-hours/bob-prittie-metrotown">Hours & info</a></p> <p><a href="https://www.google.com/maps/place/Burnaby+Public+Library,+Bob+Prittie+Metrotown+Branch/@49.2282583,-123.0085623,17z/data=!3m1!4b1!4m5!3m4!1s0x548676eccffa4abb:0x9fd0bd2b5b63c1f0!8m2!3d49.2282583!4d-123.0063736">Map</a></p> </div> <div class="branch"> <p><strong>McGill</strong></p> <p>604-299-8955</p> <p><a href="/shortcuts/locations-hours/mcgill">Hours & info</a></p> <p><a href="https://www.google.com/maps/place/Burnaby+Public+Library,+McGill+Branch/@49.2826226,-123.0027506,17z/data=!3m1!4b1!4m5!3m4!1s0x548670b5d992c2f5:0xb02fe80e17e532a7!8m2!3d49.2826226!4d-123.0005566">Map</a></p> </div> <div class="branch"> <p><strong>Tommy Douglas</strong></p> <p>604-522-3971</p> <p><a href="/shortcuts/locations-hours/tommy-douglas">Hours & info</a></p> <p><a href="https://www.google.com/maps/place/Burnaby+Public+Library,+Tommy+Douglas+Library/@49.2185705,-122.9547188,17z/data=!3m1!4b1!4m5!3m4!1s0x548677cbf101cba9:0x8c72bd68d44d72a9!8m2!3d49.2185705!4d-122.9525248">Map</a></p> </div> <div class="branch"> <p><strong>Temporary Cameron</strong></p> <p>604-421-5454</p> <p><a href="/shortcuts/locations-hours/cameron">Hours & info</a></p> <p><a href="https://www.google.com/maps/place/Burnaby+Public+Library,+Cameron+Branch/@49.2538521,-122.9006532,17z/data=!3m1!4b1!4m5!3m4!1s0x54867830b92ec437:0x6e906ebbf344498b!8m2!3d49.2538521!4d-122.8984593">Map</a></p> </div> </div> </div> <div class="social"> <p><strong>Social & Apps</strong></p> <div> <div> <a aria-label="BPL Facebook (open in new tab)" target="_blank" href="https://www.facebook.com/burnabypubliclibrary"><div class="facebook"></div></a> <a aria-label="BPL Twitter (open in new tab)" target="_blank" href="https://twitter.com/burnabypl"><div class="twitter"></div></a> </div> <div> <a aria-label="Download BPL App on App Store (open in new tab)" target="_blank" href="https://apps.apple.com/ca/app/burnaby-public-library/id525710738"><div class="app-store"></div></a> <a aria-label="Download BPL App on Google Play (open in new tab)" target="_blank" href="https://play.google.com/store/apps/details?id=com.bibliocommons.bpl"><div class="google-play"></div></a> </div> </div> </div> </div> </div> <div class="accordion-tab-content" aria-labelledby="about-bpl-tab" id="about-bpl"> <div class="acknowledgement desktop"> <p>Burnaby Public Library is located on the ancestral and unceded homelands of the h蓹n虛q虛蓹min虛蓹m虛 and S<u>k</u>w<u>x</u>w煤7mesh speaking peoples. We are grateful for the opportunity to be on this territory.</p> </div> <div class="about-bpl-links"> <p><a href="https://bpl.bc.ca/strategic-plan">Strategic Plan</a><br /></p> <p><a href="https://bpl.bc.ca/code-of-conduct">Code of Conduct</a></p> <p><a href="https://bpl.bc.ca/burnaby-public-library-board">BPL Board</a></p> <p><a href="https://bpl.bc.ca/leadership-management">Leadership & Management</a></p> <p><a href="https://bpl.bc.ca/careers-opportunities">Careers & Opportunities</a></p> <p><a href="https://bpl.bc.ca/support-the-library">Support the Library</a></p> <p><a href="http://bpl.bc.ca/policies/privacy">Privacy Policy</a></p> <p><a href="https://www.interlinklibraries.ca/">Public Library InterLINK</a></p> <p><a href="https://newtobc.ca/">NewToBC</a></p> <p><a href="https://heritageburnaby.ca/" target="_blank" rel="noreferrer noopener">Heritage Burnaby</a></p> <p><a href="https://www.burnaby.ca/Home.html" target="_blank" rel="noreferrer noopener">City of Burnaby</a></p> </div> </div> </div> </div> </div> </footer> <script src="/dist/app.js?20231219" type="text/javascript"></script> </body> </html>