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class="_55w7 win x1 Locale_en_US" dir="ltr"><script type="text/javascript" nonce="jeMVDTk3">requireLazy(["bootstrapWebSession"],function(j){j(1739784169)})</script><div class="_li"><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_2_c9"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_3_rV"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_4_Eo"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_5_bZ"></iframe></div><span><img src="https://facebook.com/security/hsts-pixel.gif?c=3.2.5" width="0" height="0" style="display:none" /></span><div class="_li _4xit"><div class="_1n5h" id="devsite_header" data-referrer="devsite_header" data-click-area="Nav"></div><div class="_11st" data-click-area="Main" id="rebrandBodyID"><div class="_1525"><div class="_660z _3u39"><div class="_5gyr _5gy5 _5k6m"><div 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Onboarding Changelog</a></li><li class="_3cx7 _3cxd"><a href="/docs/whatsapp/support" class="_3cx9">Support</a></li></ul></div><div class="_2pi6"><span class="img _55ym _55yq _55yo _5d9-" aria-busy="true" role="progressbar" aria-valuemin="0" aria-valuemax="100" aria-valuetext="Loading..."></span></div></div></div></div></div><div class="_1jbo _4are _1jcw _1jd4 _5zlc"><div class="_1dyy" id="u_0_6_Zn"></div><div id="documentation_body_pagelet" data-referrer="documentation_body_pagelet"><div class="_34yh" id="u_0_0_QY"><div class="_4cel"><span data-click-area="main"><div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><p><span style="float:left;padding-top:3px;padding-right:5px;"><img class="img" src="https://static.xx.fbcdn.net/mci_ab/public/cms/?ab_b=e&amp;ab_page=CMS&amp;ab_entry=595945097590761&amp;version=1739519582&amp;transcode_extension=webp&amp;cb=1" height="20px" alt="" /></span><a href="https://developers.facebook.com/docs/whatsapp">WhatsApp Business Platform</a></p></div></div></div><h1>WhatsApp Business Accounts</h1> <p>A WhatsApp Business Account (WABA) lets your business use the WhatsApp Business Platform to communicate directly with your customers. To get started, you have two options:</p> <ul> <li><a href="/docs/whatsapp/cloud-api/get-started">Create a WABA by yourself</a></li> <li><a href="https://www.facebook.com/business/help/524220081677109">Create a WABA with Solution Partner</a></li> </ul> <p>Once you have a WABA, we recommend that you:</p> <ul> <li><a href="https://www.facebook.com/business/help/456220311516626">Connect your phone number</a></li> <li><a href="https://www.facebook.com/business/help/2225184664363779">Set up a payment method</a></li> </ul> <p>To get a snapshot of your WABA, go to <strong>Business Manager</strong> &gt; <strong>Business Settings</strong> &gt; <strong>Accounts</strong> &gt; <strong>WhatsApp Accounts</strong>. A list of WABAs associated with your business will open up. Click on the WABA you want to review and select <strong>Settings</strong> to see information like Business Verification status, account status, and payment method.</p> </div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2 id="types">Types of Business Accounts</h2> <p>There are two types of WhatsApp Business Accounts:</p> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%"> Name </th><th> Description </th></thead><tbody class="_5m37" id="u_0_1_ud"><tr class="row_0"><td><p><strong>Business Account</strong></p> </td><td><p>By default, any account using the WhatsApp Business Platform or <a href="https://l.facebook.com/l.php?u=https%3A%2F%2Fbusiness.whatsapp.com%2Fproducts%2Fbusiness-app%2F&amp;h=AT3qYGm1aq4_5SuuDXN0s5bfZeRkgMJ4fKcAAHHTClE10s-tWNmzOOueNkar4ahY2sr14OnEiWZcrIe_0t6j1hZiaIozhEZlaL6N4flDjiMW2cG56EgDDT2y3OtJwDlIxQIvu3VBLI-nynstykvyfy-mlg" target="_blank" rel="nofollow" data-lynx-mode="hover">WhatsApp Business App</a> is a business account.</p> <br /><p>WhatsApp verifies authenticity of a brand for every account on the WhatsApp Business Platform. If the account has completed Business Verification, the name of the business is visible even if the user hasn&#039;t added the business to their address book.</p> </td></tr><tr class="row_1 _5m29"><td><p><strong>Official Business Account</strong></p> </td><td><p>An official business account has a blue checkmark badge in its profile and chat thread headers. See <a href="#official-business-account">Official Business Account</a> for more information.</p> </td></tr></tbody></table></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Business Account</h2> <p>If your WhatsApp account is a business account, the display name is only shown in the contacts view in smaller text; all other views will show the phone number (unless the account is Business verified, in which case the business display name will be visible, see <a href="#business-verification">Business Verification</a>). You can help customers learn more about your company by filling out your business info, including business website, address, and hours.</p> <img class="_5aqp _5aqr img" src="https://scontent-sin2-1.xx.fbcdn.net/v/t39.2365-6/456779237_523697486776514_1534318566563395004_n.png?stp=dst-webp&amp;_nc_cat=100&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=e8EfglLVMZEQ7kNvgHSerxc&amp;_nc_zt=14&amp;_nc_ht=scontent-sin2-1.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYBD4Vu8hPWYKBvZwQ_sDu4KUiNFpZd4KLbuZFycPsDaoA&amp;oe=67CD5558" alt="" width="700" /><h3>Business Verification</h3> <p>Businesses can start messaging customers immediately. They only need to complete <a href="https://www.facebook.com/business/help/1095661473946872?id=180505742745347">Business Verification</a> when they’re ready to scale marketing, utility, and authentication <a href="/docs/whatsapp/pricing#conversations">conversations</a>, to request to become an Official Business Account, or to get their business phone number&#039;s <a href="/docs/whatsapp/cloud-api/phone-numbers#display-names">display name</a> to appear in the WhatsApp client.</p> <p>For more information, see <a href="https://www.facebook.com/business/help/2640149499569241">Start Messaging Customers on WhatsApp Business Platform</a>.</p> <img class="_5aqp _5aqr img" src="https://scontent-sin11-1.xx.fbcdn.net/v/t39.2365-6/457097694_496690549635375_9036361105935555710_n.png?stp=dst-webp&amp;_nc_cat=104&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=lxmUHaQxEJEQ7kNvgHl4P4v&amp;_nc_zt=14&amp;_nc_ht=scontent-sin11-1.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYBi_j24aJhNrdZr6eGCQJtRb9PWPO7ZSBz3taRmE6VI7w&amp;oe=67CD5DC8" alt="" width="700" /></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Official Business Account</h2> <p>If your WhatsApp account is an official business account there will be a blue checkmark beside the displayed name in the contacts view.</p> <img class="_5aqp _5aqr img" src="https://scontent-sin2-1.xx.fbcdn.net/v/t39.2365-6/456954377_453386597161620_5745766558871976538_n.png?stp=dst-webp&amp;_nc_cat=100&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=wY4HFPlhmf8Q7kNvgHv2EAH&amp;_nc_zt=14&amp;_nc_ht=scontent-sin2-1.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYDN-Av9qVStvFNVpvLgDkFnrGxJwMIQHy4ww84lFhttVA&amp;oe=67CD5C73" alt="" width="700" /><h3>How It Works</h3> <p>WhatsApp has verified that an <strong>authentic, notable</strong> brand owns this account.</p> <p>Our criteria for WhatsApp Official Business Accounts (OBA) is based on a number of factors and is different from policies on other platforms. In addition to following WhatsApp&#039;s <a href="https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fcommerce-policy%2F&amp;h=AT0baA2RptguCEZh0d7D4hECyNtaZ-CiD2uabhVXh9Wc1ROatS2OjGaThHYPei4ajlTNqacaSwGroOWJuj--7tuMULBZeHPiAyCJhzZD_-XZxar8uy0qx5HtT5sRQA9QEVhDI8xKVFalNjRigFZ7xXZItQ" target="_blank" rel="nofollow" data-lynx-mode="hover">Commerce</a> and <a href="https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.whatsapp.com%2Flegal%2Fbusiness-policy&amp;h=AT3XYPKut1uNJi_WdBaFLfJRNFO97gXd9-P7Lpnnud6TgPubrh5gnEpKVQnd1fWOYfogmetjdc2Xig0ZXdJcpodYPWeg2JnOsX6mjdT33Ar9LsmcTJ3u2UefGCCbhA5Pqmzjb_VOn-Qk1cxD2nCP5BRLlw" target="_blank" rel="nofollow" data-lynx-mode="hover">Business</a> Policies, businesses need to be:</p> <ul> <li><a href="#notability">Notable</a>: Represents a well-known business, often searched brand or entity</li> <li>Verified: Has gone through <a href="https://www.facebook.com/business/help/2058515294227817?id=180505742745347">Business Verification</a>, and</li> <li>2FA: Has set up <a href="/docs/whatsapp/api/settings/two-step-verification">two-step verification</a>. </li> </ul> <h3 id="official">Requesting an Official Business Account</h3> <p>Follow these instructions to request an official business account:</p> <div style="text-align:center"><img class="img" src="https://scontent-sin6-2.xx.fbcdn.net/v/t39.8562-6/298339942_426986409392230_4110564819842303059_n.png?stp=dst-webp&amp;_nc_cat=109&amp;ccb=1-7&amp;_nc_sid=7785fb&amp;_nc_ohc=ouTuDmWSq2EQ7kNvgGgW8eq&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-2.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYAehRTit_AP0cHRDBOEUGaEdPiaB_Kdie6lPVc0Aevh5Q&amp;oe=67B8E2D9" alt="" /></div><ul> <li>Access WhatsApp Manager from your Business Manager. Click on the phone number for which you want to request OBA within the <strong>Overview</strong> section</li> </ul> <img class="_5aqp _5aqr img" src="https://scontent-sin6-3.xx.fbcdn.net/v/t39.2365-6/456997811_1368661294090266_2491166291934528895_n.png?stp=dst-webp&amp;_nc_cat=106&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=G7PnIaiSKzwQ7kNvgEgtCuB&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-3.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYB9s1kEU2-JJ9rKF7Zw26yysr_IpxG-8ObjdzR6XoAjBg&amp;oe=67CD46C4" alt="" width="700" /><ul> <li>Turn on 2 step verification for this phone number to apply for OBA. <strong>Please note your Business Verification and Display Name approval needs to be complete before applying for OBA</strong> <ul> <li>If you have not set up two-factor verification for the phone number you want verified, follow the instructions in <a href="/docs/whatsapp/api/settings/two-factor">Two-Step Verification</a> to enable it</li> <li>If you have not completed Business Verification, see <a href="https://www.facebook.com/business/help/2058515294227817">Verify Your Business</a> for more information</li> </ul></li> </ul> <img class="_5aqp _5aqr img" src="https://scontent-sin6-3.xx.fbcdn.net/v/t39.2365-6/456954365_532463442507497_4571397701593651380_n.png?stp=dst-webp&amp;_nc_cat=110&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=lpDz33U9a2EQ7kNvgF-NDI8&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-3.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYCrQT3moac4y16fsMhJBze6EV9iV_BCAY0NqWpF9mlc4g&amp;oe=67CD5922" alt="" width="700" /><ul> <li>Click on Submit Request Button and fill out the required information. <ul> <li>You can submit up to 5 supporting links especially from renowned publications (e.g., India Today, Economic times, Wall Street Journal, Reuters, Wikipedia, Business Insider) to show that the business is notable, which helps us determine notability. </li> <li>Fields like Country(s) of operation, parent business or brand (esp. if it is a well known brand) and Primary language helps us to further understand your brand and eligibility for OBA.</li> </ul></li> </ul> <img class="_5aqp _5aqr img" src="https://scontent-sin6-2.xx.fbcdn.net/v/t39.2365-6/457106823_1745186199576875_630331601567021999_n.png?stp=dst-webp&amp;_nc_cat=109&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=b4BVSna-IJQQ7kNvgHhOnJj&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-2.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYDT3BejB6kv9XxAm-rzTl_DmNcuX6q08qa6xf-e9m-Sng&amp;oe=67CD384E" alt="" width="350" /><p>Once we&#039;ve reviewed your request, you will receive a notification letting you know if your account has been granted OBA or not. If your request is rejected, you can submit a new request after 30 days.</p> <p>We do not grant Official Business Accounts to business employees, test accounts, and Business App accounts. Official Business Accounts are only available to WhatsApp Business Platform users at this time since accounts on the Business App do not go through Business Verification.</p> <h3 id="notability">Understanding Notability</h3> <p>Notability requires a business to represent a well-known, often searched brand or entity. This should not be taken as a signal of the authenticity of the business.</p> <p>Notability, on the other hand, reflects substantial presence in online news articles. Notability is assessed based on an account’s presence in news articles from publications with sizable audiences. We do not consider paid or promotional content as sources for review, including business or app listings.</p> <p>Official business accounts are issued at the phone number and display name level. We assess notability for the Display Name of the business account that is requesting OBA status —If the display name is changed after receiving the OBA status, we will need to re-assess the new display name for notability and <a href="/docs/whatsapp/guides/display-name/#display-name-guidelines">display name compliance</a>.</p> <img class="_5aqp _5aqr img" src="https://scontent-sin6-2.xx.fbcdn.net/v/t39.2365-6/457272592_1239953843829647_8265325653823058853_n.png?stp=dst-webp&amp;_nc_cat=109&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=RlAjr-9-t9cQ7kNvgFmGDsF&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-2.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYBWegRLVa-gkagW6LFXQDPH6AzS3L-3TXy4Wqg_CqTQ3w&amp;oe=67CD3D51" alt="" width="700" /><p>Additionally, previous OBA approvals within a Whatsapp Business Account do not guarantee approval for other numbers (with different display names) associated with that account. If your WABA contains one main parent brand and the phone number associated with that brand meets notability requirements, we suggest updating the display names for the child brands as follows: &#039;&#123;&#123;sub-brand name&#125;&#125; by &#123;&#123;notable name&#125;&#125;&#039;.</p> <h3>Denied Requests</h3> <p>If your OBA request has been denied, it means our team has carefully reviewed your account, and unfortunately, your account is not eligible for the OBA status at this time. Currently, these decisions cannot be appealed.</p> <p>Businesses can continue to grow their presence and wait 30 days before submitting another Official Business Account request. It may take time to build the business&#039;s presence in news articles as described above.</p> <img class="_5aqp _5aqr img" src="https://scontent-sin6-2.xx.fbcdn.net/v/t39.2365-6/457031264_766028162210302_4155505657500024802_n.png?stp=dst-webp&amp;_nc_cat=109&amp;ccb=1-7&amp;_nc_sid=e280be&amp;_nc_ohc=atOEWZ6tDhwQ7kNvgFs4N8a&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-2.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYAslZWr7oWr_qgRAQlGG9zEuPTHC6SIB0auOt8mhvGofA&amp;oe=67CD5A82" alt="" width="700" /><p>In the meantime, this decision does not limit your ability to share your business details. Each phone number also has a business profile which includes the profile picture, email, website, and business description. These are fields that you can edit at any time. We hope you continue to connect with and grow your customer reach on WhatsApp.</p> </div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Messaging On-Behalf-Of</h2> <p>There are two different WABA models for businesses working with one of our Solution Partners.</p> <h3>On-Behalf-Of (OBO) Model</h3> <p>The Solution Partner creates, manages, and owns the WABA, and uses it to send messages on behalf of their end client business. In this case, the end client must accept the on-behalf-of relationship request in their Business Manager.</p> <div style="text-align:center;"><img class="img" src="https://scontent-sin11-1.xx.fbcdn.net/v/t39.8562-6/278533046_313801947545419_2593734487812213137_n.png?stp=dst-webp&amp;_nc_cat=104&amp;ccb=1-7&amp;_nc_sid=7785fb&amp;_nc_ohc=QHuYFMv33PIQ7kNvgFopjQU&amp;_nc_zt=14&amp;_nc_ht=scontent-sin11-1.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYDV4S3-ATfZVOX5wugYW7vTmlOAwRkQWX2K6lv7fb0UbQ&amp;oe=67B8D9BA" alt="" /></div><h3>WABA Sharing Model</h3> <p>The end client creates and shares the WABA with the Solution Partner by completing the Solution Partner&#039;s implementation of Embedded Signup. With this model, the end client business owns the WABA and the Solution Partner is granted access to its phone numbers, message templates, and insights.</p> <div style="text-align:center;"><img class="img" src="https://scontent-sin6-2.xx.fbcdn.net/v/t39.8562-6/278994016_1157056451763557_234995593290641919_n.png?stp=dst-webp&amp;_nc_cat=109&amp;ccb=1-7&amp;_nc_sid=7785fb&amp;_nc_ohc=R3a6iFGht_IQ7kNvgHPkAJy&amp;_nc_zt=14&amp;_nc_ht=scontent-sin6-2.xx&amp;_nc_gid=ADZWWWMIisHFCFg2m7w-njJ&amp;oh=00_AYBGKdI4T2ZlO0hs2P0g4daaTZJzQG2idJuT_tiJ1cPZGA&amp;oe=67B8E94E" alt="" /></div><div class="_57yz _57z0 _3-8p"><div class="_57y-"><p>If you are a Solution Partner, you can contact Direct Support to reset an OBO relationship. Be aware that this causes downtime.</p> </div></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Limitations</h2> <ul> <li>A WABA can have a maximum of 250 message templates.</li> <li>Meta Business Accounts are initially limited to 2 registered business phone numbers, but this limit can be increased to up to 20. See <a href="/docs/whatsapp/cloud-api/phone-numbers#registered-number-limits">Registered Number Limits</a>.</li> <li>Meta Business Accounts are initially limited to 20 WABAs. You can request an increase to this limit by contacting <a href="https://business.facebook.com/direct-support/">Direct Support</a> and opening a ticket with <strong>WABiz: Account &amp; WABA</strong> &gt; <strong>Request type</strong> &gt; <strong>Increase WABA limit for a business</strong>.</li> <li>A WABA must belong to only one Business Manager. You cannot have two or more Business Managers owning one WABA.</li> <li>A WABA&#039;s time zone and currency cannot be edited once a line of credit has been attached to it. You cannot migrate a WABA from one business to another.</li> </ul> </div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><div><div style="border:1px solid gray; padding:10px; align:center; border-radius:7px; text-align:center;"><a href="https://developers.facebook.com/docs/whatsapp" style="padding:10px">WhatsApp Business Platform</a> | <a href="https://developers.facebook.com/docs/whatsapp/cloud-api" style="padding:10px"> Cloud API </a> | <a href="https://developers.facebook.com/docs/whatsapp/on-premises" style="padding:10px"> On-Premises API </a> | <a href="https://developers.facebook.com/docs/whatsapp/business-management-api" style="padding:10px"> Business Management API </a></div></div></div></div></div></span><div class="_4-u2 _57mb _1u44 _4-u8"><div class="_4-u3 _588p _4_k"><fb:like href="https://developers.facebook.com/docs/whatsapp/overview/business-accounts/" layout="button_count" share="1"></fb:like></div></div><div 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